Pep Boys

Went for a tire check, they said all my tires were fine and I drove away. Next day my front right tire is down to 25psi. Fill it up and it's back down there a day later. Take it back to the pep boys, they find a nail in the front right tire and it's $110 to replace the tire right there. Say okay go ahead. The destroy the hubcap in the process and returned the car with a destroyed and nonfunctional hubcap due to poor workmanship. This review will be copied everywhere and not taken down until pepboys replaces the hubcap and my other 3 tires for free due to the stress and emotional trauma caused by this event.

Poor service. Took car in to repair nail in tire. They charged me for it, but did not perform service. When I took it in again, they said it was because I needed new tires 4/32". They claimed no reputable repair shop will fix at 4/32". I had them replace tires; they way overpressurized and left tire lube mess all over rims. They refused to give credit for nail repair that didn't happen. Parking lot dirty and strewn with tire damaging debris. Not recommended!

This Pep Boys number 702 is just awesome! Everyone there seems to work very well together. I highly recommend this efficient, top-notch, and cheerful facility. I am so happy because I now have 4 new, excellent tires free of charge!! Stephanie, is the star of the show because of her unshakeable sense of humor, her excellent multi-tasking skills, and her ability to clearly communicate to each customer the precise technical details of their car's problem, along with all possible options. Well, she contacted my service agreement company seeking approval for 4 tires in need of replacement. Within an hour approval was obtained and 30 minutes later I was driving away on 4 new tires!!

Great responsive team, amazing customer service skills. They did accommodate our request in a very short notice. We Highly recommend speaking to the assistant manager Stephanie. Had a terrible experience before coming to this store at the pep boys on sunset! Manager was not nice, and didn't even want to listen to our request.

Stopped in and was greeted by Stephanie. She answered all my questions and made sure my tires were safe to drive on and filled correctly. Don’t need tires yet, but when I do I’ll be coming back to work with Stephanie. Great experience.

Wonderful experience. I got a good deal for all 4 brand new tires. Stephanie and Chase were both very attentive and quick to service my vehicle and answer my questions.

Stephanie and her team were amazing! I've had my car for over 19 years. I've had negative experiences with other shops, not Pep Boys. Stephanie realized that the repairs wouldn't fix all my problems and would cost more than my car was worth. She supported my idea to get another car although the decision was hard. If you want real human interaction and care, please go see them. Give her a raise or a paid day off. Thanks again!

All I needed was my windshield wipers to be replaced. I gave the info and was given a quote. Once I arrived, the price went from 20something. The man @ the desk told me that the price altogether is NOW $170!!! It's a good thing I know my prices.... SCAM!!!

Thank you to the Staff and mechanics who helped fix chevy malibu car. My car gave then so many challenges but they still did everything they could to make sure my car was fixed. Thank you for all your hard work it is truly appreciated.

Terrible service. Rude front desk representative Melissa. The services took 3 hours. Negligent tire service four brand new tires. I drove home and two tires were were down to the ground and all four rims were damaged. I do not recommend this company. Go somewhere else that has higher reviews, good customer service, and quality repair.