Performance Bicycle

seriously, best bike store in pgh .. so random but very worth checking out before or after another store
5 7 years ago (24-03-2018)

I'm pretty sure these people work off commission because every time I come in here I feel like they're convincing me not to leave. It is really obnoxious and makes me not want to come here ever again. Their prices are okay I guess.
1 7 years ago (22-10-2017)

Best bike shop in Pittsburgh. Extremely helpful & knowledgeable about road & mountain bikes. The staff was kind & patient with me... I pretty new to riding.
5 7 years ago (29-10-2017)

I purchased a $600 bike from Performance Bicycles 8 months ago. While riding on my daily commute, a part broke off mid-stride. I took the bike into the store thinking about how lucky I was to have signed up for the bike membership that offers additional support and tuneups Surely this broken piece would be covered! When I took the bike in, not only was the staff dismissive, but they were very condescending saying that "this can happen if you drop the bike a lot. Did you drop the bike a lot?" After explaining that I never place the bike on it's side, have never been in an accident, and that this happened while riding, they said they were unable to help as they did not have the part in stock. I asked if this would be covered by my warranty, they said they had no idea. I took my bike home and immediately contacted PB online. They said this is not covered. I asked if they stand behind the bikes they sell, and they said yes, but this is considered wear and tear. 8 months of regular wear and tear can completely destroy a bike? I think I've been swindled. I would avoid this place like the plague. Sure, you can get a good deal on the initial cost of the bike, but you might as well be buying it from Craigslist for the amount of support and warranty you get. I would recommend shopping locally from a bike shop that cares about what it sells and will make the effort to help customers.
1 7 years ago (24-07-2017)

The newer staff is less knowledgeable and one of them is really arrogant. I believe he is also their duty manager on the weekends. Look somewhere else, if you need a better experience and better service!
1 7 years ago (08-10-2017)