Petco

The most upscale Petco in the universe. Wasn't sure from the outside if it was a Petco or some sort of private salon that just provided grooming. Figured let's see what's inside. Totally cool and well stocked. Had trouble finding a specific Purina cat food at other pet stores went to 5 different pet stores and Googled this one. Glad I did. Not only did they have the cat food I was looking for, but they had tons of other stuff that was the proverbial cat's pajamas. Like no other pet store I've ever gone to. Definitely check it out if you are nearby. Staff is super nice as well.

Great store for fish and dogs. Wide variety for many pets also. I went to buy some neon Terra for my Betta fish. I was helped by a lovely young lady called Tiffany. Very knowledgable on fish. They didn’t have any neons but she suggested some shrimp as an alternative and bonus it was 4 for 3. A week later and they’re thriving in both tanks. She helped me with the filter replacements. I couldn’t remembrance the brand name Aqueon be Imagitarium. Tiffany showed me what they had and reminded me - as if taken a video of my tank. She figured it out and reminded me of the stores return policy. It was the correct one. No pressure selling. I also bought a pretty female Betta Tiffany helped chose - all within the 25 minutes left before closing. And reminded me fish in bags need oxygen in 2 hrs. Which was helpful as I just opened the bag the Ghost shrimp came in. Store is always tidy with staff on hand.

I purchased Petco clinic’s “dog shield” package, and I couldn’t be happier. It is such a reasonable price to know your dog is healthy and vaccinated. Everyone there was very helpful and informative.

Brought my dog Chloe here on 6/21 for a grooming appt with Fernanda and she looks great! Fernanda did exactly what I asked for with the haircut! Will book with her again

I love the way they followed me around, made me feel special and famous. The only thing is they didn't ask me for help or anything? I recommend this store for those make America gay again people, you know chump supporters. This store will fit right in their agenda, don't be mad I'm just a brother that's not your color

I am regular customer at Lexington Ave location . I would love to see their customer service improve in the store and over the phone . Some of the employees are reluctant to work outside their department and quick to brush you off .

The girl that worked Friday morning 6/28/24 in the grooming dept was not helpful, courteous, or knowledgeable. We came in for a nail trim which is a walk in service, and she proceeded to tell me they are only taking reservations. On the site there is no way to make a reservation for just a nail trim. she continued to tell me i was wrong. Its a 10 min nail trim which we would happily have waited in line for those ahead of us to go first. but service was refused. On a second occasion we came in the morning and there were no dogs being worked on - we asked for a nail trim. she told us to come back 6 hours later. Terrible service. terrible employee. definitely going elsewhere from now on.

They left my dogs chest hair long when I asked for it to be shortened. I asked for the puppy cut did not get it got lopsided hair cut on ears and dace on top of it the groomer had an attitude the cashier had an attitude horrible customer service what the hell if could give zero stars would minus the stars they do not even answer the phone at this store I’ve had a horrible experience never again why the attitude is it due to being in a pricey area ? For the price I paid I should’ve got what I asked for. Damn you have to do better petco!!!

I had a terrible experience with PetCo grooming where a groomer and management refused to take my dogs because the groomer was “stressed” whatever the hell that means. They kept accusing my dog of having a medical condition without proof and used it as a pretext for denying service. This was after they canceled my first appointment only to cancel it a second time after I bother to go in person. This place is completely unprofessional and lacks any accountability for the appointments they make. For gods sake if you care about your dog and you have the means, look for professional groomers. It’s clear that they pick up people from the street in order to be groomers.

Unsure if I want to shop at this location again. DJ that assisted me at register seemed like they were not happy to be there. They were pretty rude and seemed to have attitude. I hope this location hires more happy people I know working can be hard and annoying but don’t take it out on me. I was just being kind and treating you like everyone else. Otherwise the store is big and has a nice selection. I been going here to visit since I was a kid and now have a Bettafish I have to take care of which is why I came in today.