PetSmart

The grooming salon is amazing and always do a phenomenal job! All of them are great and have a passion for their job! Would highly recommend this location to anyone for their grooms. Tricia is the absolute best and provides great customer service, as does the entire crew - Blake, Amelia, Shannon, David, Melissa, and the rest! Thanks again! uwu

It was our first time in this location and we picked a Guinea pig for our son and the associate Makayla was very knowledgeable and helped us find what we needed to care completely for our new fur baby! she really cared for the animals and made us more comfortable understanding how to care for our New Guinea!. Thanks so much!

I’ve been coming to this location for many years and I’ve never had a problem. On January 2, 2023 I had an appointment to get my dog groomed and a bath. Upon my arrival the groomer Shannon C. did an assessment of my dog. Then she tells me that my dog has an ear infection and she would not be able to service her. I said okay, left the store and went straight to my Vet. Once the Vet checked her out he asked why did I think she had an ear infection. I told him about my encounter at PetSmart. He informed me that my dog did not have an ear infection. My intake on this situation is this, Shannon C. you are a groomer not a certified Veterinarian. Therefore, you can’t advise on the health of animals. PetSmart has lost a valuable customer.

The pet grooming services at the poplar location was superb. The groomers and store employees had great customer service and truly seen like they enjoyed their job and what they do everyday to ensure that our pets have a great experience. The store was clean and very organized. This was Sypha second grooming appointment at this location and it was just as wonderful as the first time.

My niece and nephew love just to walk around and enjoy looking at the animals. Great customer service as well.

If I could rate zero stars I would. The goldfish tanks are way over crowded. There were a couple of dead goldfish in the bottom of the tanks. No greeting from the attendant that was working in that area. Just a horrible experience overall.

Tired of them always having an issue when I bring my dog in. I should have known something when they mad faces when I told them who my groomer was it’s always an issue with David not being able to service my dog. All we need is a hair cut. That’s it. Refer me to a different groomer that’s all you had to do.

Good selection of products for most of your animals needs

Was clean and well stocked minus small animals. Staff that I spoke to was polite and friendly.

I had a great experience when I took my dog to be groomed. I was a little worried because my dog is hard to work with, but the girls did a great job. So much that my dog was waiting for one of them to allow him to come out when I came back to get him. He was wagging his tail, proud. But He was not going to come with me unless they’d give him the order. That behavior really surprised me, in a good way. That’s not the way he behaved when I left, I thought he was going to kill the girl. He was clean and ready for Thanksgiving dinner!