Pizza Hut

This was the worst experience I've had at pizza hut. I originally placed an online order and after an hour of waiting for delivery, I called to check in and get an ETA for my delivery as it was getting late. I was told that it would take another hour and a half to get the food delivered. I live 6 minutes away from pizza hut so instead of waiting another hour and a half I told the manager that I'd come and pick up my order. I drive to the location and waited in the lobby for 15 minutes behind another customer who was already there waiting. There was no one at the front to greet us and all we heard was a bunch of what sounds like kids playing in the back and arguing over sauces. After the awkwardness the customer who was there before me screamed "excuse me" and someone yelled "we will be right with you". After about two minutes the manager came out. A short Mexican girl with long nails scratching all over her mouth without gloves. We ended up getting our orders and finally upon returning home we noticed that our food was cold and the bread sticks were burnt. The cinnamon sticks were so old and cold they split right in half when we tried to separate it. I called to let the manager know how unsatisfied we were as our order had obviously been sitting there for over an hour waiting to be delivered before I went to pick it up. She then put me on hold for over 10 minutes and gave evey excuse why the food wasn't cold and why it wasn't burnt. I asked her if she'd like me to bring the food back and she declined. She said there isn't anything she could do. I asked her for her name and she hung up the phone in my face. I called back a few times to collect the name of the store manager however they kept picking up the phone and hanging it up. I would defined not recommend this place to anyone. Very poor customer service!

2/25/22-When I go to pizza hut I expect to pay high prices when compared to other places, but my mom wanted to try their new spicy pizza. I normally go to Dominos because they are the best value for fast food pizza. The woman ahead of me in line actually told them to cancel her order and got mad at them when they told her they no longer had in store specials and all specials were just online. When I ordered my pizza I told the guy that I wanted the peppers on the side. It was both on the order and he said he would tell the people making the pizza. Needless to say they didn't put the peppers on the side. This place just can't handle even basic things. The only reason I gave them 2 stars instead of 1 was because the flavor of the pizza wasn't that bad, but for customer service they would be 1 star.

The employees at this store will be the reason it ultimately closes for good. They do not care, they are indifferent if not just down right rude. You will stand at the front counter forever without being acknowledged. They just carry on with their conversation as if you aren't there, and they aren't at work. The pizza is nothing like what Pizza Hut should be. It's so dry, and what little cheese is on there is completely burnt. I wouldn't even try to order delivery from this place anymore bc you probably just won't get your pizza, but to go in as a repeat customer, tipping these people 20% to get treated like dirt, no thank you. I honestly feel bad for the managers at this store. No way they will last long. Just like the previous managers. Officially done with Pizza Hut. Terrible.

They use DoorDash for delivery and the food never showed. I tried to call and they immediately put me on hold and left me there indefinitely we waited 12 minutes and then we were able to drive to the store without anyone ever answering. To their credit, they refunded our money and offered to remake the order for free. However when we got home one of the pizza boxes was just empty. The remade food we received was good pizza hut pizza and bread sticks. The bread sticks is another issue. We could not just order bread sticks. We luckily had points which allowed us to add bread sticks, but we cannot just add them to an order normally.

I did a walk-in/carry out order. Customer service was fair; however only after returning home did I notice the terrible food quality; it seems there is major disregard for expired/shelf life of ingredients of this store from its employees. Bad food preparation and storage practices. I ended up eating 3 slices of the pizza I bought, and just should’ve known better when the taste of the sauce and dough were not good or at all what I’m used to. I’ve ordered many large pepperoni stuffed crust, and this was the only time I was horribly dissatisfied. When I called the store to explain my bad experience I didn’t even care to get a refund of any kind, I just called and asked the staff to STOP; and to review all safety and health regulations, which have clearly been violated for some time now!! I will plan to reach out further to corporate personal in order to ensure something gets done about this clear disregard of the food health and safety. Just read further into the comments of the countless negative ratings and reviews continued below. *Avoid this Pizza Hut at all cost!!

I’ve had repeated problems with this location and you’d think after the 4th time I’d just let it go and never order again, but I am without a vehicle today and was forced to endure a 2 hour wait when I was quoted 30-40 minutes. After about an hour I was notified my order would be delivered by Doordash. Hug red flag, I know. I should’ve just canceled at that point but I thought maybe Doordash could do the job better than Pizza Hut anyways. Not only did the driver get lost…lol… he forgot part of my order. Both pizzas were literally soggy through the box and room temperature and the boneless wings were so soggy that it was inedible and chewy. If I ever order again I’ll just be picking up my order. You know Pizza Hut has fallen pretty far when they can’t even get drivers to work for them. At this point I’m just trying to save one soul from ordering delivery or better yet just snag dominoes

Bruh I never leave reviews but this pizza hut is notoriously the worst, but on Saturday 12/17 it was fire, pizza was perfect and came with a "any issues call us and we will fix!" Note from the manager. So we ordered again today and it was wrong and bad. And the lady answered the phone "hi were not taking any orders". It's 630 pm. Plz, Saturday manager, come back to save this lil hut

Well there should literally be no star. I did not receive my pizza I waited over two hours for. I was pretty psyched because I haven’t ate a pepperoni pizza in three years and it’s my birthday. The manager talking to the delivery girl said that she dropped it off. Well clearly at the wrong address. So my instruction of knock lightly meant to just drop it off at the wrong address while I wait for hours on my birthday night. This is definitely the worst delivery experience I’ve had in years possibly of all time.

I ordered a pizza for delivery that never came. No one rang the doorbell or called. I had to call to ask about the pizza and no one had answers. I ended up having to go get the pizza. They gave me the same pizza that was made an hour ago and no refund. I will not be returning.

Worst experience I have ever had at this particular pizza hut. No one meaning the front. Order my pizza to be ready at 4p for pick up been waiting for someone to help me for 30mins. This is ridiculous.