Planet Beach

Have not used any of the services for over a year. Paid a monthly fee of $60.00 but never visited the spa. They made a lot of money from me! Undergoing several surgeries and not able to continue visiting the spa after having been a customer for over a period of 15+ years. Cancelled my membership and got billed an extra $120.00. Spa made $720.00 with me unable to visit the spa last year. They got an additional $120.00. READ YOUR CONTRACT VERY CAREFULLY and cancel as early as possible. Would give a zero star if I could. When I did use the spa over the years my total payments were over $10,000 but that means nothing to them. CAVEAT EMPTOR!

I would give this spa zero stars if I could. They call you saying your name has been picked for a free spa, but can't use it what I want to use it on they told me they would do it half off. Myself, my mother who has a membership at this AWFUL location and my sister went in for a spray tan and walked in to a very RUDE NASTY female I'm pretty sure her name was Stephanie. She said oh our machine has water in it it's broken y'all can come back Wednesday when we leave for vacation tomorrow. We told her we came to this specific location because her "names were drawn" she just shrugged her shoulders and could care less. DO NOT GIVE THIS SPA YOUR MONEY!!!!!!!!

After my original spa location closed permanently in the summer due to lock-downs this location stole my banking info & has been stealing from my checking account for seven months. The total is over six hundred dollars. Last month they charged my account TWICE on the 16th once for $61, and again later the same day for $50. This location is nowhere near my commute, and whoever runs it is a red-handed thief. They do not have any authorizing paperwork from me for that location and never tried to contact me after my original Planet Beach shut their doors.

The girls are sweet and helpful. However the contract does make you pay for 3 additional months when you decide to cancel additional $90/month despite me being a member for 2 years. Also after cancelling, I got charged for 2 additional months. I’ve tried now for 2 weeks to get that returned, but keep getting the run around and no call backs. In short: Go somewhere else.

hole in the wall don’t go here there tanning beds are so old they won’t even do anything for you . they have no pictures up for a reason , do yourself a favor and find a better tanning place

Under new ownership and completely renovated!! Such an entirely different experience than any before. New owners have worked with corporate for years and they came in and gave everything a completely new facelift! DEFINITELY recommend going in and seeing what is new at this location!

Absolutely, awesome. Eric and his hostess were absolute dolls. Customer service was exceptional and I couldn’t have made a better choice, my time there was great and so good, happyness has continued through the day. I’ve found my new place

Brooke, What an amazing specialist she is. Making sure every experience is just right. Including for me, first time getting a tan. She helped me with showing me the products Planet Beach they offer, and I felt like a valued customer. Give her a raise!

Charged me $16.50 for a high pressure bed session then told me the timer system wasn't connected and put me in a low power bed with two of the three face tanning bulbs burned out. This establishment does not provide good value for your money. Buyer beware.

Arrived at 6:48pm to get a spray tan. Rushed there as soon as I got off work since I knew they closed at 7. 4/26/19 Was informed by staff that they already shut down machine. I inquired why they would shut down before the stated closing time and they said we close everything down 10 Minutes prior to closing time. When I pointed out that It was actually 13 minutes prior to closing time, they didn’t accommodate and just said I could Come back tomorrow which wouldn’t work as I was leaving town early in am I looked for an email address to send this direct to owner as I feel it is an employee issue rather than a salon issue, but couldn’t find one. Leaving public review instead as to warn others, do not come even remotely close to closing time because they will literally just say too bad. I was under the impression it would be similar to restaurants where you can get seated and served up to closing time. Really poor customer service move, especially to a regular customer.