Planet Fitness - Albuquerque - Alameda

My daughter got a membership here and within a month her car was stolen from the parking lot. Attendants don’t pay attention to who is signing in and don’t care if the pass matches the picture on file. Management GM Mario Otero took forever to get back with us following up with the auto theft and said they could only turn over the surveillance video if contacted by the police. APD auto theft division finally got ahold of PF management to investigate whether they could obtain the footage to corroborate whether or not it was a local car thief Angelica Silva with an MO for stealing cars from gyms. Guess what? No footage was available. It had been too long according to Planet Fitness. Detective from APD said it’s pretty typical of business like this to lose or not save video footage of such an incident. I cannot say this loud enough. They don’t care about you, your family, safety or protecting customers. A friend in the county police said Planet Fitness is notorious for auto theft over many years and rarely is helpful in bringing justice to perpetrators. Take your money and membership elsewhere. It’s worth whatever extra cost. It’s not worth the cheap membership to compromise your safety and property. Next time it could be you that is the victim of crime on Planet Fitness property.

General Manager Mike was awesome and so was his crew. They were so encouraging and helpful with my delema. I highly recommend coming here. Location is always clean and the team is always willing to help you out.

The staff is great, the place is clean. However, the locker room is the worst. I've seen in a planet fitness. Tiny changing rooms with no place to put your bags and only bar stools to sit on.

Staff is always friendly. Great equipment. Folks are there to improve their health and not hanging around gossiping and taking selfies.

I was a member and then canceled because I could sign up through health insurance. Laila helped me do that transition. When I did this, I called for information to 2 clubs. Alameda and Montgomery. I couldn’t get much help by telephone as they weren’t familiar with the transition of the health plan. So, I went in person to do this. Laila was very knowledgeable and walked me through the process. While helping me, someone had a minor medical need that she juggled as well. She’s great and should be noticed for her customer service.

Pros- very clean, staff is friendly and knowledgeable, equipment is well-maintained, shower and locker rooms were clean. The shower I used had excellent water pressure, a wand for spot washing, and the water temp was perfect! The dressing area has a plug and mirror so I was able to dry my hair in the dressing room. Cons- There is not a Black Card Spa area like in other PF’s. They have the amenities but no horizontal lay down tanning beds. There is only 1 hydro massage table and it was the flat style, and the massage chairs felt old/worn-out. It was kind of strange that the massage chairs used a token, like the kind you used to find at the mall. There was an out-of-order shower, and the working shower did not have a light in it. The robe hook was hanging on with one very loose screw. I love being a PF member and the I’m usually very impressed by the gyms in this franchise. This one was nice but didn’t seem to be up to PF standards.

Would not recommend here. Manager was not very professional when I had a problem with my membership and in the end just didn't respond. It's also a dirty gym compared to others. I've gone elsewhere so should you.

First time at this location. Really impressed. Friendly and helpful staff. Gym is very clean and well maintained. I will surely return!!!

Parking lot is ridiculous, makes you not wanna work out! I can't wait till someone else opens gyms besides planet fitness. I've had nothing but horrible experiences with planet fitness no matter what state. Please let another company come along soon!!

I’m from out of town and been here a few times, this past visit, I had an interaction at the front desk with a gentleman, wasn’t my first rodeo, was clocking in with the phone app…silly me forgot to actually hit the check in button on my phone, as soon as I realized my mistake, this gentleman who I think was maybe the Assistant Front Desk Clerk, corrected me as if I didn’t realize my mistake in a very condescending way, then followed it up with “have a great workout boss.” Afterwards I just kept my mouth shut, the 2 Ladies up front were very kind tho. Through out my few hours there I noticed this guy sitting on the front desk counter Spread Eagle, very professional and kept talking about how much money he invested in Bitcoin crypto and that he’s a millionaire, but he forgot his crypto account password and doesn’t have access to the funds.My best way I can describe this Kind gentleman if you encounter him here is if Sean McVay without the clipboard or Coach whistle worked at planet fitness as a front desk receptionist instead of the LA Rams.