Planet Fitness - Honolulu Ala Moana

I have been a member of Planet Fitness for 3 months. This gym has everything we need with great equipment and it’s clean. 5 star to the entire staff at Ala Moana. They have been amazing since the first day we joined. Kind, honest and always helpful. Well Pleased.

Just started going to this location recently. I believe that this gym is in a great location and for that it has great potential to get better. Better machines but mainly, more machines would be a great addition. I understand that the place is not huge but with a new or improved layout of the floor, space can be made for more equipment. There is a lot of people that come to this location and it gets very busy most of the time. This situation means that there is a lot of waiting around for machines to be avalaible. In regards to the staff, I think that they can be more welcoming when greeting members. The facility seems to be pretty clean so I do have to mention that. I hope my rating will change for better in the near future.

Today we visited PF located in Ala Moana, I must say this gym is kept high and tight. Well stocked with cleaning supplies and 99% of the members are respectful, as they wipe down their equipment after use. Today I witnessed Jennifer working hard cleaning the workout equipment, not just a courtesy wipe down but an elaborate detailed cleaning to all workout machines. I watched her elevate each and every treadmill to clean underneath the machine! This gym has alot of pride and it shows. Front desk is always very welcoming upon arrival and departure. Thanks again PF for keeping members safe and the gym clean. Keep up the GREAT WORK !!!!!!

My biggest complaint is that the gym is filthy. When doing lunges, if my knees lightly brush the ground, they turn black. The mats are not clean and the spray bottles/paper towels that they offer seem to make the grime even worse. The AC could also be turned down way lower given how many people are in there at any given time. The weightlifting area is always super crowded even at non peak hours and there is very limited space to do any sort of circuit or mat workout. This gym should be kept much cleaner, especially given the fact that we are still in a pandemic... I only joined this gym because there is only 1 tredmil at my apartment.

Great Staff and service but the planet fitness is so small. The area to stretch/abs is so small can only fit 4 people. It is also so crowded in the weight area. So hard to find a place to workout people bumping into each other especially during the 5pm and early in the morning around 5am-6am. I would suggest getting a membership at 24hr fitness or the UFC gym those gyms are worth the price more room to workout, better equipment and you do not have to wait around to use equipments. Plant fitness use to be 24hr but switched their hours so now it’s more crowded and is such an inconvenience when you are trying to squeeze a workout in your busy schedule.

Facility and equipment are clean and well-maintained. Staff is courteous and helpful. No high-pressure sales, no chatty, judgy, or intimidating trainers. Most importantly, minimal socializing, flirting, and horseplay on the part of members. For introverts like me, who already generally know what to do, it’s the perfect workout environment.

I've been to ~20 different gyms including PF and otherwise throughout my life, and this is unfortunately the worst gym I've ever been to. I've noticed that there seems to be a signficant turnover rate with staff... This may be because of the nature of young people in HI moving in and out, but this turnover does not surprise me, because I have always found the staff to be unprofressional and rude. I am usually not one to comment on employees attitudes, because it could just be a bad day or whatever, but the amount of consistency that I've noticed with the inappropriateness and just general unkindness from workers has honestly been too regular to not mention. This is the most unclean gym I've ever been to, which is probably my biggest issue with it. Have found gum in the lockers, can tell tanning booths aren't cleaned, paper towels from gym users are often scattered throughout the gym, etc. This is also the gym I've been to in which the most machines/items are consistently not working properly... I feel like stairmasters are all not working 90% of the time which is crazy with how many they have and how popular this machine is, most of the stationary bike machines don't work/don't get fixed properly, many lifting machines don't work far too often, tanning booths aren't properly lit/functioning, hydro-bed doesn't work like 40% of the time. I don't mean to be overly-negative in this review, but it's just honestly hard to find the light here... I've had so many positive experiences with PF at MANY locations on the mainland and because of all of these these problems, I am planning on switching my membership in HI.

Rather clean area to exercise. Friendly staff , and 24 hours access and free parking is great. Wish they would bring back sports channels like espn that i enjoyed watching while working out

It is very dirty, please CLEAN that gym; and many machines are broken and they don’t fix them. They just stay broken for months. It smells bad and it is overcrowded so you can’t have a routine as machines are always taken. Not enough machines for the number of people. Many people don’t clean after using the machines.Lots of people who don’t know what they do who tries to twirk the machines as a result break them, most people there just seat with their phones for long times not allowing others to use the machines and no employees say anything. Employees are literally absent. They just stay in the front, don’t even greet you or say bye. The music is so loud and obnoxious that you can’t even hear your EarPods and the hours of the gym are bad. Weekends close at 7pmwhich is ridiculous, way too earlier. Everything is just wrong with this gym! And weight area too crowded, can t even go thereA La Moana PF I read the five stars reviews and those are definitely fake; they are absolutely not a reflection of what is going on in that gym. Planning on changing gym; going there feels more stressful than anything

Nice gym, with friendly staff and users, just very crowded. If anyone is looking to open a PF this area could use another facility. Would use it again just early in the morning instead of after work. Great spot