Planned Parenthood - East Atlanta Health Center

Don’t waste your time booking an appointment here. Find another location. The service from some of the staff at this location is disgusting. They’re extremely rude and disrespectful to customers. Save yourself the trouble and go somewhere else.

Robin is incredible. Honestly everyone working with me today was kind, compassionate, and made me feel safe and cared for. Best healthcare experience of my life

I visited this location on Friday for thr first time and I must say, I had a great experience. The staff was all nice and professional. I arrived 30 mins early to fill out paperwork. Cinnamon was very pleasant and detailed. NP Laurie was amazing. She made my procedure very comfortable. I must say I was definitely satisfied with the service I received.

Very unprofessional they called me very last minute to tell me that my appointment was canceled. So I had to schedule another appointment at a different location. My appointment is at 8:40am and I the lady tells me that they won’t have a physician available until 9:30 to give me a shot. Like why wouldnt call and let me know that instead of having me wait 50 mins to come in then have to wait for my name to be called to see him. It’s in a super sketchy neighborhood. I don’t want to be in this area any longer than I have too. Definitely won’t be getting my depo from you guys anymore

This location does a fantastic job being confidential, welcoming, and informative. They also provide trauma-informed services which is something I have rarely seen in medical contexts but is very important. Overall, it was a very positive experience and I would definitely choose it as a place to attain women's healthcare services again!

they were extremely rude and unprofessional. I mistakely put refill instead of new because this wasnt my first time getting the birth control so the wording through me off. The lady told me I cant get the birth control because the appointment was wrong. I used my last 10$ to get there so I was in the waiting room waiting to call another uber another lady came out and told me to leave bc i dont have an app and i corrected her and she said well not the right one so leave. How do u run a business with such ugly attitudes.

Horrible attitudes made me wait hours even when I was early to my appointment since I didn’t have my wallet on me told me not to leave to leave then argued with me will I trying to figure out if I can don it online kept getting aggressive because I was on my phone and they were scared I was recording them or calling someone to tell on them sounds sus and then call there Secuirty on me when the whole time i figure out a way I could of down it online the whole time. Never been gang upped on at the doctors office but there’s a first time for everything

I had scheduled an appointment for the depo shot. I came early to my appointment and it took an entire hour and a half for them to let me know they were out of the depo shot. They had been out of it for weeks, so they could have taken the shot off of the website so people won’t waste their time.

Horrible customer service from the two women who check in patients at the front desk Moreland Ave. location; East Atlanta Health Center. First, they don't welcome with a smile. They don't greet you. They let you stand and wait before they address you. When they call you up, they don't speak with kindness in tone. Instead, they ignore you until they're ready to address you. Yet, they are all smiles with each other as employees. I went in for a routine gyn service. I feel bad for those who come in with greater issues when there is no compassion given by the women checking in patients. Planned parenthood should employ people who are empathetic and professional. From my perspective, these two women should be trained on the basic knowledge of how to serve paying customers in a service based industry.

My caretaker/midwife who took care of me was absolutely amazing and so professional. She made me feel so comfortable and cared about and it made a 100% difference from when I first walked in. The person at the desk was absolutely rude. She didn't look at me, mumbles under her breath, and I generally got the vibe that she just didn't want to work at that time. If I ask her questions, I felt hesitant to ask because she had a careless attitude towards me. She's the only reason why I took off one star. Otherwise, the facility was clean and professional!