PlumbSmart Plumbing Heating and Air

I needed to replace my old electric hot water heater. Matthew came out and discussed we discussed my needs, he gave me a recommendation and quote. He was professional, knowledgeable and very personable. I decided to make the purchase and called the Co.regarding the estimate. They promptly transferred me to their installation department to schedule. They were very courteous and scheduled my installation at the earliest time available. When it came time for it to be installed there was a problem that the Model I purchased is no longer being made. They called me and explained my options and I agreed with their recommendation and they immediately sent Mike out to install it. I was not home but my husband said our installer Mike was prompt, courteous, efficient and worked hard to complete the job.Services: Water heater installation

PLUMBSMART is AMAZING!!!! 10 stars. I have lived in my new construction home for 2.5 years when my hot water heater started leaking. It was still under warranty so I call the company that did the installation for the builder so they could make a warranty claim with the manufacturer. When I called, the rep told me they were at least two weeks out before they could install, but they did tell me I could use any plumbing contractor for the installation since the installation was not covered under the warranty, only the hot water heater. Obviously, warranty work was not what they wanted to spend their time doing. I then called PlumbSmart, my preferred plumbing and air conditioning company. As usual, PlumbSmart had a tech at my house within a few hours. The tech , Trenton, was super friendly and knowledgeable, he confirmed the hot water heater was under warranty, and he called the distributor to confirm they had it in stock. He went and picked it up and installed it the same day. I did have to pay for installation, which I knew, but the cost was very fair, particularly considering the level of speedy service I received. I never expected it all to happen the same day. I did expect to have to come out of pocket for the hot water heater until I got reimbursed, but that wasn’t the case. PlumbSmart handled the warranty claim flawlessly, and took care of everything. What an amazing professionally ran and operated company.Service: Water heater installation