Porcelanosa

Today I had a great shopping experience at Porselanosa in Washington DC. I purchased a very beautiful set of tiles for my new kitchen. David was beyond helpful and courteous. He was also extremely knowledgable about the product I was buying. Many thanks to David and the management of Porselanosa for their outstanding customer service! I highly recommend this high-end bath and kitchen store to anyone doing bath and kitchen remodeling.

Love Love Porcelanosa!! From their products to the excellent customer service, attention, and help from their sales person that works in the DC and Rockville Porcelanosa, including their employees in their warehouse. I work with David Segarra for all my Bathrooms.I can not ask for more, best experience. David made this process very pleasant and I enjoyed very much to work with him. He was very professional, patient, and extremely helpful Always on top of all my orders. Thank you David, you are the best!! I will recommend Porcelanosa 100%.

We worked with David Segarra to design three different bathrooms. He was extremely helpful and patient... and helped us with the learning curve and walked us through the process. He was easy to work with and the product is absolutely phenomenal. If we ever have to re-design and build another aspect of our house we will work with him and the Porcelanosa family!!

Tough to reach the right people by phone their phone tree/menu is confusing and half the numbers go to voicemail and all mailboxes are full, BUT if you dial the showroom, the people are SO helpful. I am fixing a shower that has Porcelanosa tile and was trying to match tiles people... always buy extra tile and save it!! since the previous owner did not save any tiles, and was very sad to find out that they discontinued the tile I needed last year. The person at the store could not have been kinder or more helpful. I wish I had caught her name! Sara, maybe? She looked at the photos of my tile situation with me, made some excellent recommendations, and was just delightful. Porcelanosa tiles are absolutely gorgeous, too. They are closed on Saturdays and Sundays, by the way! Website hours need to be updated.

We are the owner of a Fl condo and visited the Bethesda Porcelanosa and could not be happier from the day we visited. The material purchased was the most beautiful tile for both the flooring and shower. The salespeople were patient, extremely helpful from selection to purchase, to delivery and even "return of unused material". Unheard- of !!! The installer recommended was a Master and could not have been more professional. The condo is now a masterpiece as a result of installation of Porcelanosa. Give them a chance and you will be pleasantly surprised. Abdel is the store manager and is amazingly talented. Ask for him.

We have remodeled our 2 bathrooms with the help of Porcelanosa expert and designer Maria. And it was one of the best experiences ever. We are very grateful for all the help, advises, support and time that Maria provided and made our remodeling less stressful and overwhelming. We have shopped for tiles around but because of the great customer service and help with the design we didn't even wanted to deal with other stores or representatives. Maria also helped us with our 3rd bathroom remodeling a couple of years ago and because of her great customer service and support we returned back to Porcelanosa. Thank you Maria again - you are the best!!!! We definitely recommend Procelanosa to others!

The company is impossible to reach by telephone. Voice mail requires that one know the name of a person working at the showroom. Hardly useful if one wants to make an appointment or get information. I already bought several thousand dollars in Porcelanosa and had a simple question which now apparently requires that I travel downtown for an answer.

CALLED ALL FOUR STORES OF PORCELANOSA IN WASHINGTON DC AREA NOT ONE PICKED UP FOR CUSTOMER SERVICE. SEND EMAIL TO MAIN OFFICE FOR TECHNICAL SUPPORT DID NOT GET REPLY."HIGH END" ARE YOU SURE?

The hours in their phone system are incorrect. Closed on Saturday.

Great selection