Potbelly Sandwich Shop

All the staff were wonderful and outstanding, and very eager to help, Jake especially! He was patient even while I was indecisive, was quick and efficient, and was an overall bright spot in my day! The store was clean and organized, and the food was comforting and delicious. 10/10!Food: 5/5

I'm obsessed with the pizza sandwich and chicken pot pie. I get this combo at least once a week at work in the Town Square skyway.Food: 5/5

I love Potbelly sandwiches. This location, not so much. I earned a free sandwich on the app and when I tried to cash it in, the app wouldn't give the credit. Twice I stood there with the cashier and showed them I should get a free sandwich, all they would say is , if the app doesn't work , no free sandwich. Today the deal expired, so I tried again ordering at checkout, took 3 attempts and finally worked. The girl at the register says yeah the app is bad, and blamed it on whoever made the app. I think the guy in the beard is either the franchisee or the manager, very unfriendly and tells me I don't know how to use the app. What he should have done on first stop was honored the free sandwich and report the problem to corporate. Food 5 stars, Management 0 stars. Oh and the guy that takes your order and the people prepping the sandwich are top notch!

The guy fixing my sandwich was more interested in me being on MY PHONE than making my order, of course he made the wrong sandwich turkey and blamed it on me being on my phone. However, after I repeated Tuna for the 3rd time, he put so much on there it was disgusting, and he really did not look like personal hygiene is a priority in his life. I will go to potbelly because I love their sandwiches. But I need to see an improvement in staff before I return to this location!!!

Spoke to the GM Jake just now. I told him my order was received at 10:40a and at 12:05 I still had not received my order which contained hot food I seriously doubt it will be by the time door dash is done messing around. He said aww, sorry, there's really nothing I can do about that. Impressive customer service here. No offer to make it right.

Delicious sandwiches and friendly staff here. I almost never had an issue here in the past year of regularly eating here as a work lunch, and when I did for example not having a dessert I ordered, they offered alternatives or a refund. Just easy going place, I'd recommend for any sandwich lovers.Food: 5/5

This potbelly refused me service because they suspected my second sandwich was for a homeless woman, on the Friday before Christmas no less. I do not recommend spending your money there. The Caribou across the court from them and Charlie's are far better places to go, both for food and for kindness.

I made a terrible mistake coming here. My first and last time eating Potbelly. Mysteriously bland, poorly assembled sandwiches. A glorified pothole at best.Food: 1/5

I visited this place on Feb 16 2023 I was gonna get the latian sub but I didn't know were all sandwiches are toasted until one of employee said something but so I got the mama's meatball sub instead it be nice potbelly Advertises edit they do but not on there website they only sell hot subs not like jimmy johns or subway or jersey Mike's subs you got choice to choose from but you only have one option and that's hot subs the sub was Delicious but only problem I had is choice between cold and hot subs

Delicious sandwiches! It was our first time, so we had to take some extra time to deliberate over the posted menu, but once we decided, the lady taking our order was very helpful in orienting us to the Potbelly way of doing things. I had a turkey with bacon. The bread was grilled mine was cut thin for less carbs and the fillings were very tasty. We got two shakes for our kids to share, which took a little extra time, but was worth it on a hot day walking back to our parking garage for a trip to the Capitol grounds and a picnic lunch. My husband and I liked the sandwiches, but our kids weren't as crazy about them. They're used to Subway and Erberts & Gerbert's, which use fresh bread, not grilled. And my one daughter who tried the pizza sub ended up taking out the huge slices of pepperoni and giving them to Dad. Oh well. One day...