Reviews
Very helpful and friendly customer service and Employees as well. I like how they have complimentary snacks and drinks while you wait. Thanks and Bless your hearts!
The staff is amazing. Very helpful, knowledgeable, and accommodating. Prices are reasonable. Good inventory. Best gas, and welding supply store in the valley!
These guys were very fast and i dont know much of anything so i did ask a ton of questions which I felt were answered and i didn't get the impression I was annoying them ha ha so i recommend them to you or anyone else. Thanks
I didn’t catch the employees name, but he was so helpful! He answered all my questions even the dumb ones didn’t feel like I was burden, he will be the reason I go back and continue my business. 10 star rating in my opinion.
The last time I was there, it was a bad experience. I was dealing wity an issue where the obvious solution was to sell me something. Somehow they failed at that. My fiancé went there this week to switch out her tank. They gave her this piece of crap tank that the top is so rounded off. It's almost impossible to turn off and on. These guys are falling short on quality, service, and sales. Obviously, they need to change something.
Great people always friendly helped me obtain a cylinder for the task I am going to be doing cant ask for more than a friendly person
These guys have great customer service and I’ve been using them for over a decade. I swapped my oxygen bottle a couple weeks ago and didn’t use the new one until today. Turns out the new one was empty so I took it back and they swapped it out and apologized for the mix up.
I realize it probably isn't typical for lots of women to come into these places, but I walked in and the man behind the counter told me he just had to finish up what he was doing and he’d be right with me. That’s totally fine and very understandable. But a man walked in about 30 seconds later, walked up to the counter, and got helped immediately. While he was being helped, another man walked in and another worker came out and asked how he could help him. Whether it was my gender or staff oblivion or both that contributed to this is irrelevant. I walked out. Customer service is everything and that was everything wrong.
First things first, the staff here are friendly and genuinely want to help but they're hindered by corporate charging more than any other welding supply in town. Here's some examples, multimatic 215 tig kit msrp $509, other stores and online retailers sell for $400. That's a significant difference. Gas, a bottle of trimix 60cu from here will run over $350, everyone else sells for $250. At some point Praxair needs to keep with competitive pricing if they want to retain business.
Thanks to the team at Praxair, JP Superior BackYards does it's fair share of welding from stainless to structural and you guys are willing to help. I don't run out of supplies.