Pretzelmaker

I have looked at a lot of reviews from all the remotely nearby pretzelmakers, and it makes me very sad to see how bad all of them are... I came from Utah a couple of years ago, and the pretzelmakers back there have always been good. It makes me very disappointed to see how poorly they have been received here in texas compared to Utah... I have no clue why the ones here in Texas/Houston area seem so run down and garbage, but compared to the MANY in Utah, it's very evident they don't work as well down here.

Willowbrook Mall, Houston, in front of Dillard's - The worst pretzel and cheese sauce I have ever had! I walked up and the young men who worked there were all gathered next door by the cookie counter stuffing food in their faces, talking to each other, and ignoring the customers. They didn't say "thank you" after the sale and could not recommend a sauce....just awful service! First and LAST time to try a pretzel from there. The pretzel was tasteless, cold, non-chewy, and flat and the cheese was some flavorless gelatinous goop. TERRIBLE!!!!

Go to the one by Dillard’s with the grate American cookies, that one is great. The one by JC penny have issues. I was in line and the girl was working on making pretzels instead of helping people out in line. Myself and another person got four of line because she took her sweet time. They didn’t even have what I wanted. This was about a week ago on a weekday when it was slow.

I had a Pretzel Bites combo meal with lemonade and vanilla glaze sauce. The lemonade was pretty good. The pretzels were ok, but not the best I've had. The server who helped me was friendly and efficient. Fine place for a quick snack.

Only one worker. Waited for a very long time in line. She didn’t even acknowledge me or anyone else behind me in line. Not even “sorry, we’re short staffed today, I’ll take your order in a sec.” we waited so long that we eventually just left because we were wondering if she’d ever get around to taking our order.

Never again! I’ve eaten here three times in the past week after making trips to mall. Today I saw them using the same ripped gloves that were barely holding on for touching the register, money, and then grabbing pretzels bites without tongs. I initially just asked for my money back and because I was so grossed out. He then pushed a trash can away WITH THE SAME GLOVES, but then I just asked him to use tongs to grab the bites. While waiting I saw them touching their faces or hair with gloves hands while making dough. So bummed. Hard pass.

Pretzel was good but unfortunately the manager was terrible and rude.... The guy working there definitely need urgent training so he learns how to deal with customers.... Not sure if I am willing to deal with the same guy in future.

The pretzels here are ALWAYS hard, super chewy and taste stale, it’s like eating rocks. The customer service is also horrible. I miss Wetzel and Auntie Annie’s.

horrible customer service, the man with orange/red hair wasn’t even speaking. i had to speak up and tell him what i wanted, and when i asked a question he didn’t even answer he just nodded his stupid head.

Everytime i go here they are extremely polite and fast with my orders and it really annoys me that more people dont leave positive reviews, or tries to fix it before just saying the entire store is bad because of a single experience they had there