Prime Auto Sales and Service

Came in for a walk in oil change and was greeted by a very nice lady behind the desk. All I said was I needed an oil change and they got right to it. Only took them 10-15 minutes to get in and out. Drove 400 miles the next day and had no problems. Very cheap price if you’re looking for a bargain. Definitely recommended!

They’ve help me keep my son’s older car on the road. They did a quick fix today for no charge. They are honest and upfront about repairs. Fast and reasonable oil changes and maintenance. I really appreciate them and will return.

I've been to Prime Auto with our vehicles 10+ times over 5+ years see Google Reviews by Andrew Burgin-Anton - can't edit and couldn't be happier. This place is legitimately fair, honest, and skilled. They don't upsell or try to fix stuff that isn't broken. They tell me exactly what needs to be repaired, and what could last a few more months, or another year, etc. In 10+ visits, they've finished everything on time, and at or under the estimate provided.

My husband has been bringing my van here for a little over a year for oil changes, I just called to see about something else I need done so my first interaction with the place and the guy that answered was very rude and made me absolutely not want to return. I will have to look for somewhere else now.

I love going here to get my oil changed they are quick and reasonable. No appointment needed

I have bought two cars from this company and I have been getting my oil changed there for years and it's always been the same price. Today I call to see if there is a wait and say I need an oil change, the girl at the front desk tells me to come up. I drive from council bluffs. When I get there she says , oh by the way the oil change price went up. And I said I only have $28 on me because I didn't know it changed and I wish you would have told me on the phone so I didn't come all the way out here. She then says they can't do the oil change because I don't have enough money but they will be more than happy to check my oil and top it off me and I said yes thinking it was a courtesy for not telling me the price changed and I drove that far as a returning customer. While I'm waiting I make an appointment to get my oil changed somewhere else on Friday that's a little cheaper and When she hand's me the keys she tells Me I Now owe $9 for 3 quarts of oil that went in my car , She never told me I was getting charged for That either. The manager comes over and knows who I am and sees I'm frustrated. She doesn't seem to really care to much. I don't understand why they wouldn't just give me the oil change for the old price just this one time since no one told me on the phone and I drove far . Does it really even make any sense that I would pay to put oil in that will be dumped out the next day ? The oil change went from 21.95 to like $38.99 and I get that oil has gone up but there was shown no customer service to me today at all. I'm getting $13,000 back from taxes and was thinking of coming back to this car dealership but now I will not be returning customer anymore.

I have done my oil change at Prime twice now and I have been treated very nicely both times for my Toyota rav4. They informed me about oil change prices and honestly it is still cheaper than other places for full synthetic. The lady doing my oil change came out and showed me that my oil cap was worn out and asked if i wanted a replacement instead of taking that upon herself. I am very satisfied with the service. My car hasn’t had a problem.

I went to Prime auto today for the first time and it was Awesome!!! Jeremy was great and got me in even though they were busy!! I was needing my car fixed as it died and in dire straights and they got it fixed and back in a short time and the price was better than I expected! Thank you and I will go here any and everytime and will reccommend everyone to go here

In March 2022 I went to Prime Auto Sales and Service in Ralston/Omaha. After weeks of searching for a decent used vehicle, I was excited to find one. I took it for a test drive and it seemed to be in working condition. Within days of pulling off the lot, things changed. Clicking and popping sounds. Steering wheel shaking. Taking forever to turn over and start. Within 6 weeks of purchasing my vehicle, I was stranded on the side of the road. Once we got it to the mechanic, it was only bad news. My engine needed to be REPLACED. Phrases like “I have never seen such a disgusting engine” and “did anyone ever change the oil” and “I can’t believe someone let you buy this” and more came from their mouths. I was scammed and tricked. Some lady too trusting went to a dealership and spoke with a “friendly face” and was beyond let down. The mechanic told me that this was from neglect over a period of time. They told me that there was no way that the people that sold me this car could not have known what was going on. I called Prime Auto hoping that they would have some common decency and was turned away and told that it was not their problem. I purchased the vehicle from them but it was on me now. They didn’t care at all. I was also informed that for the six months prior to me purchasing the vehicle, the owner’s driver was using it as her personal car. Supposedly, she never had any issues which I find very hard to believe but she obviously continued to neglect the vehicle and not follow proper routine maintenance. The mechanic that helped me out informed me that by slightly overfilling the oil in the vehicle it can cover up most of the problems I soon came to experience. They knew what they were doing and cheated their way through to get a sale. I have never been so disgusted in my life. I need to spread the word so that no one else will be scammed by them. DO NOT GO TO PRIME AUTO IN RALSTON. -signed, a very dissatisfied customer.

I was in town for work and needed an oil change. Jiffy Lube refused to service my car due to a cracked bumper. As I was driving away, I saw that Prime Auto Sales And Service had 19.99 oil changes and swung in to see if I needed an appointment. They were able to get me in right away. The staff was friendly and welcoming. The service was super fast. I will definitely be back! I strongly recommend them!