Pro-Tech Pool & Spa

I came here for my first time last week, and personally lacked experience with water balancing for a pool so was hoping for advice along with purchases for my new above ground pool. They were amazing! I came in, was greeted nicely, and was shown the proper procedures and given amazing advice! I'm already noticing a difference! Would recommend as other places tried to upsell me while here they don't attempt to do that and genuinely help you with what you actually need :

CUSTOMERS ARE NOT AN INCONVENIENCE! I just moved to Peterborough and bought a property that was being serviced by this company by the previous owners. I went to the store this week as never owning a pool or hot tub ever before or having to maintain one, I required assistance as the hot tub desperately needed maintenance. Nancy interjected herself into the conversation I was having with a new employee who was lovely and being patient with us as we asked questions about maintenance and the previous contract. While trying to explain to Nancy that we don’t know what we don’t know when it comes to owning a pool or spa, not only was her tone extremely hostile, but she was extremely aggressive and dismissive and made me feel that I was being an inconvenience to her by being a customer, bulldozing us with her response and treating us like we were absolute morons. I am still in disbelief over the way we were treated and spoken to. I am so disgusted with the way I’ve been treated, I will never ever have this company service my property again, having already switched to a new company who has been exceptionally kind and patient while I learn the process of owning a pool and hot tub. Pro-Tech; maybe consider treating new customers kindly and not in a hostile tone though after reading the multiple negative reviews pertaining to Nancy’s aggressive / condescending / rude demeanour, this company doesn’t seem care about its customer service or the reflection of this behaviour. And maybe reconsider your approach when training new staff.

Veteran living in the Ottawa Valley and was in PTBO visiting family. Had been looking for a hot tub for sometime to help ease some of the injuries I suffer from while deployed overseas. None of the service/sales/price in my area could match Pro-Tech. Kind attentive staff that went out of their way to meet my requirements. Tammy and Nancy were exceptional in answering any and all questions and were more than willing to deliver the tub to my home 3 1/2hrs away. Upon arrival Craig and Tammy set up and explained to me all I would need to know when it comes to running and maintain the product. I highly recommend Pro-Tech and will continue to do business with them in the future. Great service, Great staff. Thanks again.

Extremely poor service and follow up. Highly recommend any other spa and pool supplier in Peterborough. Update…. Months later and they still haven’t called. 01/27/24 May 3rd 2024 and still waiting

Came in to pick up aromatherapy scents. Worker was attentive and provided recommendation. Also assisted me with non chlorine product. Prices are very reasonable. Will be buying all my products from this location as I am very local.

Great inventory, great people. Very helpful and knowledgeable. Excellent swimming stuff!

Have been going there forever for swimsuits and swim tech and they are absolutely FANTASTIC!!! THEY KNOW THEIR STUFF! Always walk out with a brilliant swimsuit that lasts.

I will never be using pro tech again after they did not answer for over a month, showed up unannounced when I was not home and ripping out pool plumbing I had done without promotion, and threatened my grandma a week after grandpa passed.

Very excited about our new HOT TUB - and must thank the staff at Pro Tech Pools! Customer service is still a thing! Tammy and Craig even made an evening home visit to show us how our tub works. The service and knowledge at Pro Tech has been second to none. So happy to have met these lovely people and their family business. Big Cheer from the Perillis

Thank you Tammy and Nancy for your outstanding, friendly, Professional service! I appreciated your tremendous guidance in selecting the best workout bathing suit and flippers for training! Our Special Olympic swim team also appreciates the personal, friendly service you give to our swimmers. We love shopping at Pro Tech pools! Thank you Tammy and Nancy!