Provision Eyecare Center

My 1st visit today. And I shall say that they are very nice, understanding and very helpful. Felt comfortable that they were understanding, friendly and down to earth. Will recommend to my fellow acquaintances... Thank you...

This was one of the best experiences I’ve had at an optometry location. The receptionist on the phone was very polite and helpful… I called in and had an appointment the same day within the next 2 hours. There was no wait and the technician, Andrea was amazing. Very nice customer service, accommodating, and social distance friendly. The doctor was not face to face but through video and even still, she gave great feedback and explained in full detail what she was examining. This was my first time here and I loved my experience. I recommend everyone to try this location.

I'm overwhelmed with the service I received. It all started with Andrea. Her professionalism, demeanor, patience, you name it, was second to none. She made me feel very comfortable from beginning to end. Thank you, Andrea!! I believe the doctor was Dr. Stephanie. She was very thorough, informative and thoughtful. Thank you! God bless! Paul Baran

Do not come here. They will overcharge you with no explanation and book appointments for you when they are not even open. 1 Overcharging — my insurance covers contacts up to $250. I had to pay an additional $130 out of pocket. My family member who purchased the exact same contacts from another eye doctor with the SAME insurance only had to pay $9 out of pocket. This price discrepancy makes no sense! When I called to ask for more details by the way, you cannot reach the office directly. A remote call center handles all the calls, I was told to look at the itemized receipt and the doctor REFUSED to speak to me because “there’s nothing to explain”. The itemized receipt did not answer my question and it was extremely unprofessional that the doctor refused to explain to me how my contacts were billed. 2 On TWO occasions, I had to reschedule my appointments because of this office’s negligence. The first time, they booked me an appointment for a day they were closed. The second time, I had to reschedule the day to pick up my contacts because the doctor was not in the office. Why did they allow me to schedule my pickup that day in the first place? Just extremely organized. Please do not waste your time and money and get your vision needs at another office.

I don’t know why other people left negative reviews for this very friendly and professional store. I was there two weeks ago and they took their time to have my eyes examined. They gave me a full detailed report. I walked out with a really nice pair of glasses. They are much better much big stores. Very Happy!

I called in to make an appointment today and was told to fill out a form and to call back for the appointment, which I was told would be within an hour of filling out the form. I have AMERIGROUP insurance that would cover my eye exam in addition to glasses. When I called the receptionist back to inquire about why I had to fill in credit card information in addition to my insurance information, she told me although I had insurance, unfortunately my cc info was required in order to make an appointment. RICICULES!!!! I believe these so called eye pro's are Pro crooks!!! If you want clearer vision. STEER CLEAR!!!!!

DO NOT COME HERE! This place WILL overcharge you AND they have the WORST services. I went with my friend to get his eye check out. He had to not only reschedule his appointment multiple times, and.. he does not even have the ability to talk to the doctor directly. It goes through some random call line who doesn’t know what’s going on. He ended up overpaying his contact when I got the same prescription for half the price. I’m not sure if the contacts are worse quality because he has had irritation problems. Just don’t go here, it’s a waste of your money and time. You can do the same for less.

This was my first time here and the appointment itself wasn't bad. My issues all began afterwards. My glasses broke shortly after my appointment so I thought it was perfect timing that I just got my eyes checked. I needed a copy of my eyeglass prescription and called multiple times on three different days to ask for it. Every time I called, they said they would get back to me or email it to me soon. Well, a few days went by and I still received nothing. After calling one last time and arguing/begging for the prescription, they finally sent it; didn't offer an apology or anything. I questioned why it took so long to send it, and someone rudely said "some prescriptions need to be finalized and they take a long time." After asking other optometrists, I found that statement to be false. A contact lens prescription may take longer but there's no reason an eyeglass prescription should be delayed if you already had the eye exam. The doctor even told me that my new prescription wasn't far off from my old one - so she knew what it was. All I needed was a copy of that; it shouldn't have been this difficult. I also noticed on Yelp that someone in the Jersey City location had the same problem getting their prescription. I'm not really sure whose fault it was, but regardless, this should not have been a problem to begin with. I was supposed to go back for a contact lens fitting but decided to cancel because of how frustrated I was with the company. They also charged my card for the fitting appointment already - even though I never scheduled it yet. I can't even get a refund for that because they don't offer refunds on anything. Take note. I do not doubt Dr. Tong's abilities at all. She was great during my appointment; very soft-spoken and attentive. The only receptionist I recall being understanding and patient was Charissa. I thank her for that. Everyone else? Not so much. I just think the business needs to run more efficiently and be a lot more understanding of patients' needs. I've never left an eye exam appointment without a new prescription given to me right away. I don't think that's right, and they also made me feel incredibly stupid on the phone. Please take this criticism to improve your business.

I was forced to pay for an eye exam before they would set my appointment $149. I then look thru their inventory and the salesman said his Name was ChrisHe lied, would only show me cheap frames as if I wasnt able to afford better. I picked out a pair I liked and left an additional $400 for a deposit. Chris tells me all receipts are emailed. After 24 hours and no receipts, I go back to Provision to ask for my proof of payment, My girlfriend and her 8 year old son were locked in the store and I was locked out since I had to park the car. Police came and said take them to court! So I'm out of $550 and no exam results! This place is a scam!!! Avoid them at all cost!!!!

Absolutely amazing! I was able to book an appointment immediately, the staff was very kind and hospitable, and the doctor was EXTREMELY thorough. She also took the time to explain things in a clear and helpful manner. They really care about people and offer the best service. I look forward to continue going there for my eye care needs. -Also, the selection of glasses they have there is really nice with great prices. I highly recommend them! I wish I knew about this place sooner.