Provo City Offices

Waited over 30 minutes in an empty lobby Then the staff I talked to didn't know how to do a business license! They finally figure it out and then I pull out my card to pay, and the staff tells me I have to pay the card processing fee. This is Provo. With Google fiber. In 2017. Good grief.
1 9 years ago (18-07-2017)

Helpful personal that takes time for you. Also professional in their conduct. They are more than willing to answer your questions.
5 9 years ago (26-03-2017)

If you have an issue with your bill, do not expect Provo City Power to be any help. Nice customer service team, but poor at helping when it actually counts.
1 10 years ago (12-10-2016)

For Provo Power- their customer service is terrible. I couldn't pay our bill (that is listed under my husbands name) without providing his social, date of birth AND amount of the last 3 payments for the month. It was literally easier for me to get into the freaking pentagon when I went to visit in DC than it has been for me to pay this bill. Ridiculous. And when i called back with the pin they told me it didnt matter if i had the pin, they couldn't tell me what was owed because i wasn't him. If they want their bills paid on time, they sure don't make it easy.
1 11 years ago (23-09-2015)

Awesome staff. Building is getting a little old.
4 10 years ago (25-07-2016)