Public Storage

Worse possible experience ever. Service is piss poor. Unit number was on 7th floor, went in my things had bugs/insects all over them. Damaged my items there were no bugs when I originally stored and felt safe Storing since it wasn’t the bottom level, it was climate controlled and it was supposed to be protected from the outside elements. Nobody is ever in the office there has always been an excuse for this when i call the customer service number. On the phone I’m told that it’s not a self service location but that’s all I was getting was self service. Was told to go to a nearby location to handle something in atl nothing nearby is nearby arrive at the location I was told that the info given wasn’t accurate and they couldn’t assist me. I have more negative than positive things to say about this specific location I would never use again or recommend to a dog to spend the night.

Do NOT use this facility. I was given an incorrect code to get into the building. I tried calling the property manager a few times and left messages that I Was trapped in the gated parking lot for quite some time and left messages for the property manager and never heard back. I finally was let out of the parking lot by a customer that was in the building who verified the code I was given did not work. I never received a call from the property manager or public storage my whole move was messed up and I had to find same day accommodations and now they don't want to refund my money. Called the property 2 days later and spoke to Justine and she was happy to close my account and said I needed to call customer service for a refund which I did immediately after hanging up with her and spoke with Alfred and he said they should have issued the refund and because my account was closed2 minutes ago he couldn't help me. Now I have to file a dispute in the midst of an out if state move!! Such a scam!! Zero stars given!!!

Very helpful. Stayed late so I could finish. They have a switch for the elevator to keep the doors open, that's cool,

The absolute worst place to keep your belongings! They will call about late payments but not when there’s a leakfrom their AC unit that’s making water enter your unit. Some of my items have mold on them from the AC leaking. When I asked how that managed to happen I was told “ they don’t know” I left my name and asked if a manager could reach out to me and that of course never happened. I have several pictures of my items prior to putting them in the unit brand new! I can’t wait to discuss this matter! In addition, my unit was not locked properly one day I left, I asked if they could temporarily secure it for me due to my work schedule. They assured me they couldn’t do that. I even spoke with the property manager via email and her stating they couldn’t put a lock on it. I go to my unit a couple months later and there’s a new lock on my unit that I didn’t place there. Once I got in contact with someone there they told me they put a lock on it because they had an inspection from state! So it took a state visit for me to get some help but when I asked they couldn’t do it. I also received no call letting me know that either. They are never there during business hours. The staff doesn’t want to work! The place looks horrible and they keep going up on the rent. The WORST & MOST HORRIBLE EXPERIENCE THIS HAS BEEN FOR ME!

My door to my storage recently got kicked-in, someone attempted to break in .The front desk manager was very helpful and understanding ,empathetic. She got my storage unit changed to a more reinforced unit, metal sliding door gate,nice. Perfect Enexellent customer service.

I just leased a storage at this location, and I must say I was quite impressed with the stellar service I received from Bryant. He really did an excellent job with helping me select the best unit for my needs. He was very patient, thorough, and friendly. He even formerly introduced himself and got interacted pleasantly with the movers. I get the impression that he either loves people, or really enjoys his job. Perhaps both! It remains to be seen how I will rate the experience with storing my things there, but I feel comfortable with my decision so far with using Public Storage, and it's mostly because of the great customer service experience I received. Bravo Bryant!

I appreciated the courteous and professional service. Raven made the process as smooth as possible and was very kind in explaining the billing and move in process! The facility is very nice and I feel secure leaving my belongings in the nice unit I was given. Thank you so much for the great service!

I don't know if the lady on the phone was having a bad day or what, I just wanted information on the unit before completing the reservation, she was incredibly short and rude and in the end I just really, really didn't trust the woman there. Kind of a shame though the price was definitely affordable. Hopefully she develops a better attitude or gets some customer service training if she continues working there

Bryant is amazing! He is always helpful, professional and goes above and beyond to make me feel like a valued customer. The facility is well-kept and I have never had a problem entering, exiting or finding a cart for transportation. I have rented both a small and large storage unit and have been pleased with both experiences. The location is very convenient.

I just went to the John Wesley dobbs location and the worker named Heather was so nice and patient with me! I go to college in Atlanta and getting a storage unit was such a hassle but the service and help that Heather provided was beyond exceptional! It was really a blessing in disguise to get the size room I need in such a short amount of time, and I am beyond grateful !