Puckett's

My mother was in a car accident last night and OKCPD had Pucketts tow her van. I called them this morning and the man went over the charges with me and told me exactly what it would cost to get it from their lot tonight and told me what to bring with me since my injured mother was unable to go with me to get it. When I arrived, the lady there was rude to me, and at first was not going to accept the items, but I explained my conversation with the man this morning and my situation and she ageed to accept what I provided. The driver was rude to my nephew and his friend who was there with his trailer to help me get the van transported and then, she charged me $80.01 more than what I had been told. She told me it was because they charge an additional $30 after hours mind you they're open 24/7... even so, she could not explain the addional $50 and the charges written out on the invoice did not add up to the total at the bottom! Do NOT use Puckett and I'll be filing a complaint with BBB as well. I honestly don't know how they stay in business!

This company towed my mustang and almost tore off the whole front bumper. Ms. Kathy in the front office was not very helpful and seemed as if she did not want to be there. I hope they get it together soon.Service: Car towing

This company is backed by crooked OKCPD and they have the legal authority to steal your processions within the vehicle. They took petty stuff from my car like change, my emergency $5, a vape, and a prescription medication. All replaceable but it’s the principle of the matter. They tore my car apart looking for valuables, even an IPSY bag my son keeps his little toys was checked and emptied all over my back seat. If they impound your car, be prepared to have your stuff stolen. My husband had his car impounded there several years ago and they stripped his car of all after market stereo equipment. That’s ok, I will make sure my DTOKC company never throws Puckett’s any business. I would like to add that the overnight counter attendant was very nice a professional. The lady there before us was in a car accident and she showed her a lot of care and compassion. I hope nothing was stolen from her car.Service: Car towing

The people who work here do not seem to communicate with each other. My mother was involved in a head on collision and is currently in the hospital. We were given some paperwork for her to sign in order for us to collect her belongs from the vehicle, we explained that my mother was in the hospital, and we did not yet have a discharge date. The paperwork needed to be notarized so we again explained my mother’s situation and asked if it were enough that she sign it. They agree it would be okay if we brought in her drivers license to verify the signature. We since have called multiple times to confirm we are able to remove my mother’s belongs from her vehicle that was involved in an accident and even received confirmation from an employee named Billy we could do so. All to be told today we could not by another employee. To the owner of this establishment please get your employees on the same page. We are simply trying to recover my mother’s belongs.

Puckett always used tow alot of wrecks.i used them before n he put my truck right on my driveway when I asked him to.it was awhile back.Cost money but they gotta pay bills too.Driver was professional n nice.

Was in an accident and OKC police called to have my incapacitated vehicle towed. It was a traumatic experience but not having to worry about moving my vehicle was worth it’s weight in gold. The tow driver wasn’t overly friendly or talkative but he was efficient and got my vehicle moved quickly. I was very stressed about getting some items out of my vehicle and they set up a time for us to grab everything. Yes, the office workers aren’t overly friendly but they are efficient and straight to the point. If you come prepared you will have a much easier time. They escorted us to the lot for security reasons and I noticed many security measures in the lot which I was thankful for. The escort was friendly and talked to us about the accident and life in general. We came across Pucketts a second time when my son got into an accident. The tow driver arrived quickly and got the vehicle moved. He gave us ample time to move valuable items out of the car before he took it. Again, not overly friendly but efficient.Service: Car towing

Lady that answers the phone is rude. Charged for 1 1/2 hours when the towing was 12 minutes round trip. My dad’s 4 wheeler got stolen this summer. Police recovered it and Puckett’s picked it up. We were notified and went to pick it up and they charged $200. On a side note, my dad died a month ago.