Puget Sound Plumbing and Heating

Service performed was ok but it was way overcharged. 600+ dollars after getting 60 dollars discount - service performed was - ‘pull and reset toilet’. It didn’t take even 30 minutes to do it. For quotes even the serviceman couldn’t figure out what was the issue and suggest multiple ways to fix it - leaving for us to figure it out. Whats the purpose of paying 99 dollar if I have to figure out everything. Anyways - lesson learned and I wouldn’t recommend there service to anyone.Service: Plumbing leak repair

So we love these guys. We've had them out a few times for random projects in our house but our kitchen sink has always been our problem child. It likes to plug up and then get me in trouble for using Draino before admitting defeat and having to call these guys for help and then apologizing again that I used Draino even after they told me there's better options to use. Josh is our normal guy we get out here and he has always been courteous and polite, even when I didn't listen about the draino. He went under our house and repositioned our pipes to the correct angle so our sink has been running great since he's left. Highly recommend these guys.

Summary: this place was over priced for the work that I needed done. I wish the dispatchers would have been more proactive My water heater went out so I called Puget Sound Plumbing and Heating on a Saturday afternoon and got on the schedule for Sunday morning. They called during their arrival window to move me to the afternoon. I told them that was fine. During the afternoon window, they ask if they can move me to Monday in exchange for waiving the dispatch fee. I hesitate, ask if they’ll be able to do the repair immediately on Monday. They say yes so I consent figuring I can just continuing staying at my friend’s house. Monday rolls around and before the technician even fully enters the garage, he know this is a particular water heater model which is notorious for failing and advices I contact the manufacturer about warranties, otherwise, just replace the water heater $2k… so not quite the instant fix I was promised. I wish the dispatcher had asked me for make and model info, then I suspect I could have started ordering the parts sooner I mean really it took the technician 5 seconds to know what was wrong. Anyways, I try the manufacturer and they ship out replacement parts. Once I have those in hand, I call to get back on the schedule to have them installed and get quoted $960 to install the two parts which I already have in hand. That seems a little outrageous. I call around to competitors and find another company to do the work for $150. Turns out it was only a 30 min job… now to be fair, Puget Sound Plumbing is heating is reputable, certified, etc and was going to offer a much better warranty if I had decided to replace the new water heater. If it had come down to that, I would have picked Puget Sound Plumbing and Heating and paid the premium for their premium product but for the small and simple repair I needed done, I felt they were overpriced