Queen's Health Care Centers

Queens publicize online appointment system does not work. they never respond ever. you have to call their number and when you do there is always multiple calls ahead of you. Really thinking of finding another PCP. Who is great BTW. The problem is getting to him there the Medical center Medical center please hire more phone operators to support the number of calls you receive. we dont care about you appology for the delay. We dont want the delay. If an airline can do it so can you.

Today, May 9, 2022. I went into Kahala Queens Urgent care to get a PCR Covid test. I quote: We don't just give out tests to anyoneThey tried several ways to discourage me from getting one. I need one before a Queens ENT will make an appointment for me for a hard nodular neck gland…that might be serious. WTH? Also, they have the worst checkin system I have seen in quite awhile. A man came in with a very bad cut finger, he was asked to wait in line behind all of us. His bandage started over flowing with blood and the girls who had nobody in their line ignored him. Nobody offered to get additional gauze or some way for him to fill out their paperwork without bleeding on everything. They did keep asking for his work info and paperwork. It was disgusting. The almighty dollar comes first before helping him to just stop the blood flow. I left… it felt like everything there was just about money, not about healthcare. An older woman who could barely walk and get up the stairs came in for xrays, they had no patience with her, no compassion. The whole experience left me disgusted. I hope I never need their services.

This location doesn’t allow you to pay your Bill in the office, they also expect patients to not only update all their own information on the wonky MyChart portal which constantly crashes. They do not take cash or card payment.