Reviews
Excellent hotel. I would definitely stay again. They do not have any breakfast but it is a Bistro in the hotel. The parking was good. I saw law enforcement patrolling often. The rooms was super clean & smelled fresh. The staff was very friendly. Not from that area, they offered suggestions for dining & late night deliveries. Awesome experience.
The hotel and service was nice. My room had a strong disinfect smell. The bathroom socket was blown. The lamp did not work. The bed was comfortable. It is 10-15 mins from the airport which is great. However, the location is not that great. This area has a sketchy surrounding. The hotel may need to invest in nightly security. The doors are locked at night for "safety reasons". Not my words but a staff member. It's the location that brings down this hotels rating. Hopefully the city will revitalize the area soon.
For a Raddison and for the price, it was disappointing. The pool was not open, which is very disappointing when you have children. The toilet had definitely not been cleaned, and the shower curtain reeked of urine. The bathroom floor was dirty. They don’t vacuum the edges of the room at all. There was a pile of fingernail clippings on the floor and one stabbed me in my foot! Worst of all there was a half a pill under the desk! I have a small toddler; luckily I found it first! The fridge was dirty. The only positives were that the beds seemed to be clean and the person at the front desk was nice. Not the worst place I’ve stayed, but I was hoping a 3-star hotel would at least be clean
No way this room was worth the almost $200 I paid. Don’t get me wrong, it’s updated, but not maintained well. The room was the room I purchased, however upon walking in the room had the smell of a litter box, walls all scuffed, and MOLD. Extremely disappointed for the cost. The location is awful. The amount of homeless camps in the adjoined parking lot to the hotel with people hanging around and walking around is also pretty unsettling. Upon checkout there was nobody at the front to check me out, give me a printed price sheet, just a bowl that says “Leave room key here”. I could’ve paid less to stay better. Not sure where all the 5 star, “excellent cleanliness” reviews are coming from honestly.
Lisa was great at check-in. She did her best to accommodate me with the best room and rate. I was assigned a room on the fourth floor that smelled horrible so I was changed to another which was worse. Ended up staying in the first one after spraying a disinfectant. Went to take a shower the water was cold. I've stayed here a few times in the past and my experience was great which is why I came back. Unfortunately I will not return for a fifth visit.
The room was fine, we had no complaints about that. The airport shuttle in the morning was unfortunately very late, but the 5stars are for Antonio who literally jumped in to save the day. Everything worked out thanks solely to him, and we are immensely grateful for this amazing human!
Room smelled like wet fur. It got a little better when we jacked the air down. Left 45 min late for the airport because the shuttle driver wouldn't drive. Antonio the desk clerk was fabulous! He went and got the shuttle and we made it to the airport on time. Waited for over an hour for our shuttle on the way back from our trip and it never showed up. We ended up having to take an Uber back to our car. If you're using them for the airport, just don't.
Upon arriving the first thing we noticed is the location this hotel is in. Definitely a seedy area right across from the "gentleman's club", lots of different characters walking all around the parking lot we arrived later in the evening around 11:30pm, there were signs posted in the parking lot stating stolen/damaged property is not the hotels responsibility.. doesn't really have a welcoming feeling. Decided to still give the hotel a try.. Once we entered the room it seemed nice at first glance! Comfortable bed. After staying here that was probably the best thing this hotel had to offer. The shower did not drain, there actually was HAIR all over the shower curtain on the inside. There were stains on the carpets, the walls covered in what appeared to be coffee and crayons? as pictured My partner thought he had lost his pair of shorts which we eneded up finding tangled in the bed sheets.. so when house keeping came to clean our room after our first night they did not give us clean sheets. T Also, the hotel is I guess a few different hotels combined together which is odd? The elevator has the "G" level floor starred, we stayed on the 4th floor. Trying to get to the lobby was an experience because you would think the starred level is where you need to go, but apparently that was the basement wherr house keeping goes.. I probably would not recommend or ever stay here again. After reading other reviews I'm hoping we do not have bed bugs
Everything felt modern and clean!! Elisa was super sweet and helpful. She had fresh coffee ready at 6:00 am when we left. Wonderful stay!Rooms: 5/5
The room was OK, but it didn't seem as clean as it should be as you can read from some of the other reviews here. It is disappointing that a hotel next to an airport doesn't have 24/7 check-in and an airport shuttle running after 11 pm. Although I can't fault them for this since it is listed on their website. However, I believe this should be offered since many travelers like me will arrive late. What is the problem at the hotel is the staff. The staff is just very grumpy, and it feels like an inconvenience to approach the front desk to check in or check out. I requested an airport shuttle to leave at 10 am the next morning, but the shuttle driver did not show up. I waited by the front desk for 20 minutes but no one was there, and I had to eventually find someone who was working in a back room. That person was just hanging out with their colleagues and seemed annoyed that I came to find them. Then they told me that I would need to wait for the next shuttle. I responded that I already requested for the shuttle time and was told I could have that! He finally called a driver who said they were 15 minutes away. I almost missed my flight because of all of this!