Real Estate Commission

Worst customer service. Called three times. All three times the operator picks up after waiting in line for 20 minutes, either talk for a second or remain silent while you hear shuffling in the background, then they hang up on you. Disgraceful. Update: finally got someone on the phone. Who are you hiring? Everyone I have talked to has an attitude when you ask them a simple question. Like you are bothering to ask at what stage your application is at. I have an emergency situation which requires that I get this as soon as possible and there is no empathy there. I have called to ask if I can pick up the letter instead of having it mailed since I have to close on a house since my lease is up and I am buying a house. Interest rates shot up to all time high in four years since waiting for this application and the people I talk to will not do anything to even empathize. "Sir, it takes 3 months to complete the background, 5 days to mail it, and around 5 days for you to receive it." Do you realize that people are depending on these licenses as a livelihood? You cannot empathize enough to just have them be able to pick up a letter instead of mailing it?
1 7 years ago (08-02-2018)

Almost 1 year ago I filed a complaint with GREC regarding Sotheby's International Realty in which a valuable piece of artwork was missing from my mother's home within 60 days of listing with Sotheby's. I have received excuse after excuse. First, the case or file was never received. Then when I pulled the email that was sent to me as verification that they received it, then miraculously the file was discovered. Then it took the pressure of having to push to have it investigated. The investigator was the only pleasant and professional person that I dealt with. At least, she contacted me by phone and was helpful. February will be one year, and I have not received anything in writing. When I stated that I would be contacting the Attorney General's office, suddenly a representative sent an email (without an official title or contact information attached) who asked if my address had changed, because it had been sent. Really!! Do the math here. Is GREC here to diplomatically find solutions or brush them under the rug. To date, I still do not even have a written response how this matter has been handled from a disciplinary position.
1 7 years ago (19-01-2018)

Customer service not very helpful..They don't provide all the information needed to process paperwork. You have interrogate to get questions answered.
2 7 years ago (02-04-2018)

I have had the pleasure of working with a number of reps at GREC both from a broker and school director position. I can't say enough how helpful they have been. Felicia has picked up my call a number of times and helped me through questions and issues I needed to work through. Ken, GREC's education director, went above and beyond to help get our school and courses set-up. GREC is a great team of professionals who deserve the appreciation of the public and especially the real estate industry in Georgia. Thank you for your support!
5 8 years ago (02-06-2017)

It's my third time here. Every time I come they need a new document since they don't know how to answer questions in full. I rushed over here and got here at 4:20 PM. They're supposed to close at 4:30 PM but they were long gone by the time I got there. I'll give it a fourth shot!
1 8 years ago (18-08-2017)