Real Estate Service Group, Inc.

My experience renting with RESGI was fantastic! They have great staff who are all very friendly and we’re able to answer all my questions. Their locations that I viewed before renting were very well taken care of and clean. I ended up living with them in south ames and the one time I needed maintenance they were quick to respond and very professional!
5 6 years ago (22-05-2018)

I live in Chamberlain Lofts. Editing my past post because they gave me a gift card to coerce me and others into giving them a good review (be wary of other posts, but hey at least I got free pizza). For one, I’m not the kind of person to write reviews like this. I’ve lived in multiple campus town apartments. But let me say, this place is terrible. The walls are paper thin, and there’s parties every weekend and towards the end of every week, to the point that it’s impossible to sleep. For the entire weekend the trash from the excessive parties (consisting of beer cans, spilled food and drinks, VOMIT, broken glass, etc) go uncleaned because they don’t have janitors working. The rooms are ridiculously over priced for how small they are and for how little privacy there is. The worst part? THERE IS NO PARKING. They have VERY VERY little parking available and they offer no solutions for parking. At all. I called multiple times and they basically said that they didn’t know what to tell me. I have built up over $200 in parking tickets because there is SIMPLY NO WHERE TO PARK. So, if you want to pay $650 + utilities to have no where to park, be up all week and weekend because of parties, and deal with vomit, beer cans, and broke glass in the hallways, live here. Otherwise, don’t touch this place with a ten foot stick.
1 7 years ago (21-02-2018)

I spent a good two days cleaning the house before moving out. there is no way, I had left anything dirty (I am very particular when it comes to cleaning) even after that, I find out that they have deducted $100 from my security deposit and looks like i am not the only one. After reading other reviews I have found that this is a normal practice. They have 100 Units. That makes an easy 10K for them. Don't give them your deposit.
1 7 years ago (12-09-2017)

The buildings managed by RESGI are all rather old, and under-maintained. For the exorbitant cost of living, this is absolutely not worth it. Upon moving into a studio for $800 a month, there were many broken components in the unit such as a faulty oven, faulty hood vent, burnt out lights, not to mention a terrible draft in general. The "maintenance" team will come into apartments and building and try to fix things, or paint over stains, but not inform anyone of maintenance before hand either. Maintenance requests were filled out multiple times but were blatantly ignored. I would only recommend this property management if you were literally going to be homeless otherwise. Don't say I didn't warn you. There are many other fine property managers in Ames that can provide proper living quarters for a fraction of the price.
1 7 years ago (09-12-2017)

This comment/review is based only on my experience with RESGI in fall 2017: They started doing renovations in my apartment building (Lincoln Park) without inform me in advance. I woke up one morning hearing really loud and pounding noise on my wall and I thought something happened to my neighbors (sorry for the wrong assumption) and so I immediately called RESGI and the front desk lady didn't know what's going on but assured me that she was going to let some manager call me back for more details. I waited the whole day and they did not call. I eventually found out the renovation myself by asking the construction people and someone who looked like a REGIS staff assured me again that the loudest part was almost over--"should be just in the first day" he said. Unfortunately, the second, third days and even today (a week later), it is still loud. I called RESGI a couple times before today and was assured AGAIN that they would call me back. No return-call was ever made as of today (12/27/2017). Yesterday they turned off power without notice and I was working on my computer; today they turned off water without notice again. I called and they told me water would be back on 5pm. I had no water to cook lunch. I mean, I can go out to eat, and I honestly don't mind the renovation as much as the fact that they seem never bothered to have any courtesy to inform their current tenants in advance about the disruptions. Bottom line: if you are looking for new apartment for 2018, I would suggest you to look elsewhere. Although their managers are friendly to talk to both in person and on the phone, it is their messy and very unprofessional management that should definitely drive you away from this company.
1 7 years ago (27-12-2017)