Regus New Jersey Hoboken Riverfront Center

Fantastic front desk staff. The rest of the Regus team has been unresponsive. Most tenants complain about billing issues. Sales team is very aggressive, billing and support have been non responsive. We’ve been asking for help for 3 weeks. No responses. This meets the definition of a scam by most. Proceed with caution. >> UPDATE 9/28/21 << After posting this review, I received a call from corporate. They were very helpful, and apologetic. They stand by their no response policy. This location is fantastic, staff and facility is just wonderful. Regus corporate on the other hand has customer service issues. Know this before you rent here, if you have any issues, no one is willing to help. If you can figure it out on your own, you'll have a great experience.

Absolute SCAM. I canceled my virtual office subscription prior to its renewal date and they auto enrolled me in a full year subscription anyway. Now I’m stuck disputing an additional charge. If you are a small business DO NOT work with Regus. They will use their corporate power to push you around and extract every last cent they can from you. I read all of the negative reviews but I thought that only using them for a mailing address would be harmless. Wow, was I wrong. Good luck to anyone working with Regus.

Let's do a full teardown on this. I wanted a refund two days after purchase, with no usage after high pressure sales tactics but they can't do that so here's the honest review most people won't take the time out to write. First, the building is very nice. Before I had my own business I visited the Jet office which is in the same building and the space was modern and high quality. Unfortunately the Regus location wasn't. If you think you're going to get views, you're not, the front half of the floor is blocked off for another purpose. I was looking for an office and for $1,350 you can get a box with no windows. The desks are literal trash and they had moderately better ones in their "individual desk" zone but I was told it is not possible to get one of those desks for the office. By the way, to spare you the sales pitch, those individual desks which are small and practically place you on top of other people run ~$550. Some quick searching online will show you far better options for cheaper on both fronts not even throwing WeWork into the mix. There is no *buzz* of an office, no "perks" or community inspiring areas. Just a tiny area with a coffee maker, a fridge and two long tables to eat on. If you want to co-work it's far weaker than any of the local alternatives and if you want a small cramped room without a window and a weak desk then just move into your bedroom closet. If you schedule a booking expect uncomfortable high-pressure sales and a brief walk-through. I got cornered into signing a ~$200/month co-working fee with a $112 signup fee. Because everything with a signup fee is legit, right? After reflecting on the space and everything that it wasn't but wished it was, I asked for a refund. I had not used the space once. I called up and got the typical "we can cancel your plan but we can't refund you" nonsense. Escalated to the manager Jorge Bustamante who was polite but couldn't quite explain to me why they felt it important to keep my money for zero provided value. So, here we are, an honest review to hopefully save you time and money so at least my $300 wasn't for naught. It's really a shame. And, now I have to call my bank and contest the charge, after sitting on hold for ~30 minutes. You know it's a good business when they need to keep small amounts of money under false pretenses over trying to create something people actually want to pay for.

I have been waiting for my deposit on the office that was rented for my firm. The office was returned in excellent condition. Despite reassurances that my deposit will be returned, I am being ignored. Months have passed. Do NOT rent here unless you can afford to have your money tied up for an indefinite amount of time!

He security was tough to get by and took my coworker a long time to make it up the elevator. Visited this location for a day office. The facility is big, open with new furniture and trendy design. The office itself was very small and windowless. The water cooler talk here consisted of many men discussing their large weekend spending due to being single. Not the typical work talk I hear at the Manhattan location. We came for the day and might come back but the overall professional vibe wasn’t the same as we were used to. Maybe due to a younger work environment here.

DO NOT TRUST REGUS!! They are chronic liars. They can't help themselves. I looked at a Regus in Jersey City and walked out immediately because nothing was available despite them claiming units were available with photos. I called the Hoboken Regus asked them to please send photos of the actual unit. Despite my plea, they sent me beautiful photos of a unit with mountains in the background. Hoboken has no mountains. Regus lies over and over and just can't help themselves. That is how they roll.

After signing contract and paying, I booked available space, got written confirmation and booked clients, but now they tell me they can’t garantee availability. This is not only unproffesional and stressful, but is causing me to loose money and it should be illegal! Don’t get the part time offices, it’s not worthed, pay full time or cubicle.