REHAB Hospital of the Pacific

I feel the need to share my experiences even though most patients will have no choice when they use this facility. I was in a Paragliding accident six years ago so I am hoping things have change sense my experience with this facility. I am a retired Firefighter/EMT of 25 years so I know the program and that was the only reason I was able to stay there for three weeks to get me well enough to get me on an airplane. Believe me when after three months at a hospital that I just wanted to be home but knew the long plane ride that was in front of me was not possible. I was a very healthy 50 y/o that was well educated in our health system which help me deal with happened to be the head of this facility at the time. I would bet my entire next months pay that this person no longer is employed or that is what I am hoping. This place was good all except the person in charge who bragged about their high ratings with the insurance companies as the reason was because that made you leave before you were ready as a patient. They wanted me out in less than two weeks and when I arrived by ambulance I could not even sit up with passing out. They tried to send me to a hotel when I was not able to do anything myself just to make their rating go up with your insurance company. Please use a different facility if you have a choice. The people who work there for the most part do well and are caring. The money people at the top will throw you out onto the street without a second thought. Take care of number one folks!

I had a rough beginning with having my knee surgery and other stuff happening but had nothing to do with my knee or the rehab. It was other complications that had nothing to with my knee which my knee is doing great after whole knee replacement. I knew I had to be at rehab. Once I got there I knew it was going to be doing hard work and dedication I had to put out. I loved my experience there I would recommend them all the time. The staff is so kind and patient . The team I had was amazing, I was blessed to have such a great team.

My past experience with friends going thru thier rehabilitation, were pleasant and impressively satisfied with the service, staff and doctors. Communication of patience information on the progression in thier rehabilitation is on point and the nurses and staff are always upbeat cheerful and full of energy. A positive feeling that each day is a progress to individual goals and high motivations are expected from patience and staff alike. Aloha radiates everywhere at this Rehab hospital of the Pacific.

Awful place. The air conditioning rarely works. The ice machines break and there is no ice for the patients water for days at a time. Everything is a little dirty and never really clean. This should be a great facility but it isn't.

Revision: sorry, thank you to the nurses and nursing station. All wonderful!! Sister couldn’t remember everyone who dealt with her; however, she was pleased with this facility. Thank you everyone.Sister received services here for 2 1/2 weeks. Floor 4. She was satisfied with the PT OT ST services. Friendly staff, including nurse’s aid and the person outside the facility that managed visitors etc. she improved a little from the services but had to leave to continue services at home. Phone service was good, unlike another facility that sister stayed in….staff rarely answered phones; and when left a message, staff would return calls sometimes 1-3 days later or never. Appreciated Leah, clinical care coordinator, for communicating regularly with family. Disappointed that family couldn’t visit. Perhaps the facility should set up a visiting area away from other residents.

The reception staff for outpatient need to be retrained or some type of structure with follow up phone calls need to be relooked. I have been calling for outpatient for three days every fifteen minutes to get through to outpatient however my phone calls keep going to voicemail. I had to blow up their lines literally to get someone from outpatient to respond. Which shouldnt be the case.

The Screen temp staff Lawrenzo is a very nice, passionate and professional worker. I had a Family member staying here and he always took the time to greet myself and Family, while taking our temp. Keep up the Great work.

Took them almost a month to return my call to schedule my first appointment after leaving them voice messages. Then, its been almost a week and again, no call to schedule my physical therapy appointments. Still waiting... I had to go to their emergency line to speak to someone to finally schedule my appointment the first time.

My husband spent two weeks at Rehab Hospital of the Pacific following a near-fatal stroke. He was medevac'd from Hawai'i Island to Queens', and after two weeks transferred to RHOP. He is nearly fully recovered physically and mentally - much of which is due to the caring and patient work of the nurses, therapists, doctors, helpers and staff there. Everyone we encountered was friendly, caring and helpful, and we are very grateful. Their hard work helped him gain strength, mobility and cognition - enough to transfer him to Life Care Center of Kona for more intensive therapy. The facility is nice. The cafeteria has short hours take snacks for evening visits, but the food was pretty good. There are garden areas to sit outside and take a breather. Therapists were eager to answer questions, and to work with me on modifications to make at home and any training I needed. The care coordinator stayed in touch with me when I had to return home, and was very helpful in arranging the transfer to Kona. I would recommend RHOP with confidence.

I am staying here with my dad who recently had a stroke on the big island and I rode with my dad in the air ambulance from Big Island to Honolulu. I am clostraphobic so it was hard doing the flight over but nobody else was able to go with Dad... When we got to Queen’s Medical Center, I ended up having to go outside of the hospital every few hours to get fresh air and walk around. We stayed at Queen’s for a week and then we got transferred to Rehab Hospital of the Pacific. When I tried going to get a late dinner tonight from 7-11 right up the road from the Rehab Hospital, because We had a pretty intense day and past couple weeks and haven’t been eating right, I was told by a really big obese security guard who was sitting by the door playing on his cell phone and eating sunflower seeds, that if I wanna go outside then I have to stay out till morning because they lock the doors at 12am.... I don’t even know if it is legal to lockdown a hospital with patients and their families feeling like and being treated like prisoners while already going through traumatic life changing situations... I asked the staff who told me to ask security to let me in and out but he said he only opens the door for employees of the laboratory.... Unexceptable! To put it nicely... I am so upset and can’t sleep knowing that we could die or could be in great danger, if this building catches on fire because we are Locked In The Hospital like prisoners! This could easily be fixed by giving guests key cards to get in and out after hours or name tags or check id’s at the door... Security sitting down doing nothing but eating and taking up space... Starving Local Boy With Pounding Headache @ Rehab Hospital of the Pacific... Not Necessary & Cafeteria had gross looking food and only a few people came through the whole time I was down there eating breakfast which was also pretty pricey just for a small plate of bacon, eggs, and rice was about $10... I believe the nurses/staff members are over exerting my father by coming in the room so frequently and not timing their visits properly, they are almost constantly harassing him every time he falls asleep there is someone else waking him up and poking and sticking him so often that he ends up being exhausted due to lack of rest which is also a very important part of healing... 1 nurse says my dad can rest now and walks out of the room, and another 1-4 nurses come in and start doing things that the nurse before them should/could have done also... Too much Indians and not enough Chiefs to orchestrate the work flow and oversee what’s going on at all times, there should be a manager/competent individual on the floor 24 hours a day... I have much more to say but now I was just notified that we need to go back to Queen’s because my dad started an infection here, probably from the catheter that they were putting in every other day or from so many patients germs because they all go eat together on one big table.. I gotta go back to Queen’s now and I pray that my Dad will receive good care and get better soon so we can go home...