Reliable Automotive Repair

Where do I even begin. After several attempts to repair the ticking issue my engine has, I gave in and decided to research a few auto shop. Reliable seemed like a really reputable shop per the reviews. The next day I drop my vehicle off an hour after they opened and inform Teddy of my findings and concerns. He is very familiar with this particular engine. I leave feeling good about the experience. Everything from there is downhill. I receive a call from the tech working on my vehicle informing me my lifter should be replaced. I didn't see any issues with my lifters when I was in there but I'm not the professional. I agree to having them replaced, the tech says hopefully I won't need new camshafts and rocker arms. I was a little puzzled by this statement since the lifters are under the rocker arms which are under the camshaft, but I left it alone. Hours later the tech calls back suggesting I get the camshafts and rocker arms replaced as well tacking an additional $1700 on top of the $1420 lifter job. I decline, the tech immediately says he can not guarantee the lifters will resolve my issue and once he closes everything up it'll cost $2500 if he has to open it up again. I still decline thinking my vehicle should be done shortly. The next morning I call the shop looking for an update, Teddy informs my parts recently arrived and I'll have my vehicle back today. A literal whole work day passes, I'm now really frustrated because I have to work at 6am and this is my only vehicle at the moment due to my wife's car being totaled a month ago. I receive the call to pick up my vehicle an hour before they close with the news of my vehicle still ticks but I'll probably be happy with it, per the tech. They inform I do not have a warranty on the parts since I didn't replace the camshafts and rocker arms. My vehicle was returned in worse shape than when I left it. High rev at start up, loss of power around 36mph, drives really rough now, and on top of that the tech didn't reassemble my intake completely. Brackets, studs and nuts are missing. I'm so irritated and do not know what to do at this point. DO YOURSELF A FAVOR AND DO NOT BRING YOUR VEHICLE HERE!

Came in to have my power window on my truck looked at and see what it would be to have it repaired. Being it was late Sunday. I didn't think they could do it today. They said they could repair it today Sunday. They even stayed after the shop closed to finish it today.

We got a Groupon to cover the cost of an oil change. When it was time to use the Groupon the company stated they had no oil and was waiting for it to come that Monday or Tuesday. An appointment was scheduled, my phone number taken, and my expectations high. Got there at the appointed time, only to be told the oil never got there. I called everyday for the rest of the week. Nothing. I had to take it somewhere else and spent $80. Not too happy about that.

Reliable Automotive Repair really knows how to run a business in a smooth and honest way. Went in for an oil change and my car was taken in right away. They didn't try to upsell me anything and it was absolutely perfect with a more than fair price. Very happy.

I originally stopped in at Reliable Automotive Repair this time last year to get my brakes looked at. The staff was very nice and told me to come back in a year as they had some life left in them. I contacted them and was able to get a same day appointment. It was clear the front brakes needed to be replaced along with the struts and shocks. Chevy and John were very helpful and gave me a fair and reasonable quote. It took them about three hours to get everything completed. The staff seemed to enjoy their job and worked hard to service all of the vehicles. The technician tool the vehicle for a test drive before turning it back to me.

Reliable Auto Repair did an amazing job! My car broke down as we were traveling through to California. They fixed my car in an exceptionally timely manner in order to get us back on the road! Being open on a Sunday was a huge plus for us and they did everything they could to accommodate our travel plans. So glad we chose them for our auto repair!

Waste of time. I scheduled an appointment two days ago for 11am today just to be told that the Tech who does diagnostics was not there. I drove from 18 miles away! When I asked the guy at the desk why no one called me, he just raised his hands and shook his head. Reliable? Completely unprofessional and a waste of time.