Renaissance Child Visitation Services

During the intake appointment we were provided a copy of Renaissance's contract. Their contract states that "if anyone other than the non-custodial parent is picking up the child for the exchange it must be approved by the custodial parent." On two different occasions that I know of they allowed someone other than the father of my child to pick up my daughter without notifying me. I brought this issue to their attention and they denied their contract saying this at all. I still have their contract that I signed. Even after my lawyer talked to Trevor about this issue they continued to allow someone else to pick up my daughter. They do not follow court orders. They constantly change the exchange times even though the times are set on the order. They do not document exchanges. I would not recommend using Renaissance's service. Willwin is another service I will start using.

Renaissance is a phenomenal company. They are 100% focused on the child, I cannot say enough about how wonderful they have been with my son. We have been working with them for several months and each member of the staff have gone above and beyond. 5 stars is not enough to express how great they have been or how grateful I am for how they have worked with my family to create a calm and safe environment for my son during exchanges.

Renaissance took care of our parent-time transfers with direct concern for the happiness of my son. My son's welfare was their top priority and I couldn't be more thankful for their service. The state of Utah is fortunate to have a place like Renaissance to help people with these specific needs. I highly recommend R.C.V..

Having just completed utilizing this service for the last 2 years almost 2 times a week I believe I'm in a great position to review. Almost solely being looked after by Trevor for transitions of my son I can only say that his quality of care and service along with his professionalism was of the highest possible order. Trevor did his utmost to communicate and be a help in sometimes difficult situations and for this and his 5 star consistency over the last 2 years I will always be indebted to Trevor and RCV

I love Renacance I've been to another place and felt uncomfortable and my son was uncomfortable as well. From the start staff was friendly helpful and sincere I always felt comfortable and understood my situation never judged they are the nicest group of people a blessing for this short period of time. They are professional in matters and helpful to the fullest extent. Also a great perk is being able to go to liberty Park that is in walking distance, so much to do there I love this place!

Highly unethical and they were caught LYING IN COURT! They told the court my son was stocking them and their client during a supervised visit with their mother - which we were not - and luckily my son kept the receipts from our purchases across town to prove it. They regularly disregarded court orders regarding timing, location, and who could be present. They didn't even have a cell phone number to call the supervisor when an emergency came up. Their notes were pathetic, there was never a report written, and none of the visits were even recorded - even though it was promised at the beginning. Don't believe what they tell you at the beginning, it will sound like they will promise you the world. But then the lies and all the bad practices come out. Do a thorough inspection of the place before you commit... ask to see the video equipment, ask to see an example of notes taken. Ask if they have specific itineraries. Ask if the supervised parents can bring whomever they desire. Look around the facility, hopefully it no longer smells like cigarette smoke. Look to see what type of toys/entertainment is available for the kids. Do your due diligence and I'm sure you will immediately look elsewhere. And, make sure you keep records of where you were when the visits take place. Don't let them lie about you in court either.

We weren't court ordered, just utilizing their supervising services. Wow I've never been treated SO disrespectfully. Trevor the coordinator we worked with was awful. He would set up the worst possible appt times for me not caring if I said it wasn't a good time or not, then act like I had broke a commandment if I was even 5 min late, even though the place was over an hour from my house in traffic and I'm bringing 4 kids up there. It was a huge mess- I seriously feel bad for people who have to use them! Finally my ex was allowed to make a seriously damaging comment to my 7 yr old which gave her a melt down that night that she had to choose between mom and dad and my 2 yr old had a horrific night terror after the first visit. Not only that but he scheduled 3 - 1 hour appts across 3 separate days - making it so I had to drive way up there 3 days in a row just for an hour visit each time.. I mean come on. We are paying for this service - why can't you make one 3 hr appt?! They were so incredibly rude and because we had church and were running late for our last appt which I called out I might be late for because of church he cancelled the visit entirely! My kids were devastated and so was I... and again we were just using their service for convenience not becsuse we *had* to use them.

This place is so dishonest and manipulative. I overpaid $250.00 and all they will refund so far is $100.00 and this has been since the end November. I have even created a sperad sheet with all the visits, check numbers, and amounts. Now I have found out since both my childs father and I were required to pay %50 of the costs they gave him 3 to 4 visits for free. Also that he has had unprofessional conversations with Mary Trujillo claiming she has doctorates and that in her professional psycological opinion the only reason I am wanting supervised visits is because I want to hurt our childs father or only wanted him to be a sperm doner. He was ordered supervised visits because he was in violation of his probation it had nothing to do with me. One day Mary Trujillo was yelling at me on the phone so loud everyone could hear what she was saying. That was at the beginning of our expierience. She came out weeks later grabbed my hand and held it like i was her best friend and I could smell alcohol on her. The office is filthy and reeks of cigarette smoke. She also had the odasity to talk very derogatory and meanly about me right in front of my 2 year old child. Telling me that she knows my child better than i do, telling me she needed a nap before going there when my child hasnt taken naps since she was 13 months old. Saying that we need to change the time to 2pm instead of 11am. I tried to explain my child goes to bed between 8 and 9 pm and sleeps until 8 or 9 in the morning so it would be more likely for her to be cranky at 2pm rather that 11 when she has only been up for 2 or 3 hours, but she was insistand she new my child needs better than me. I kept my mouth shut until my child was taken inside then I told her that if she was ever going to speak to me that way again she should wait until my child was inside. Her excuse was that she told me to shut my car door, the tempature was 90degree that day and shutting my child in a car with windows up was not an option, not to mention the fact my child was already in tears because she did not want to be there. Then she told me that if I did not take my negative review off line that she would include it in the court report and sure enough she did. So beware if you post a negative review about this company and you case is in court she will add it to her review. Also in her review she did not include any of the problems that had occured one of which I had to pick my child up after only being there 20 min. Another thing she didnt even write my name she wrote a different name in refering to me. They dont care, they are very manipulative. I would suggest to anyone needing supervised visits to go to WillWinn because I have had a great expierience with them so far, and they seem fair and honest.But most of all my child wants to be there a heck of a lot more that Renaissance. The reason now has changed why supervised visits are needed, our childs father assaulted me right in front of her and there now is a protective order. It breakes my heart because I dont want it to be this way but I cant change him, but I will protect our child and I believe whole heartedly Willwinn and I have the same goals, they are honest and delightful people to deal with and i really appreciate the service they offer.

If I could give 0 stars I would! These people are unethical and rude. I’m appalled at the way they conduct business. They tried to rip a sleeping baby from her parent’s arms. And when told no, they decided to put a stop to all visitations through them in the future. What a distasteful experience and what an awful business. DO NOT recommend going here EVER.

Terrible people, worthless documentation. They only deal in pre-paid cash so they can refuse the service you contracted with them, and then never let you in the door after. I tried for months to set up visitation through them, even went as far as having them subpoenaed. Never once was a phone called answered or a voicemail returned. In court, they claimed I never contacted them and had no idea who I was. This I probably the 7th review ive left, every single one gets deleted in a few weeks time.