Renters Warehouse

I am awarding two stars because the maintenance was okay. My primary complaint has occurred upon move out. After having a month pass and not receiving any notification, deposit disposition or the deposit itself, I called the company to find out what was going on. To this day, 5/30/18, I have yet to receive the deposit. Renters Warehouse agents claim they, "dropped the ball" and gave most of the deposit money to the landlord, and now he isn't returning their calls... We are still without our deposit two months after move out. I honestly wouldn't recommend this company, as their agents have failed to call me back despite the multiple requests I have made to update me on the situation. I have filed a complaint with the BBB and am hoping I will not have to take this to small claims court. Edit 6/24/18: Still without an update on our deposit and surprise... the company did not respond to the BBB. Reducing to one star as no amount of maintenance can make up for this. We also had Leslie Wilson, and she was great... up until she got us in the house. I understand it's not her job to resolve this type of issue but she was the face of the organization and assured us of the quality customer service Renters Warehouse offers...

Accused us of not paying twice. Then the roof leaked on my daughter's bed. So they got it patched and it got worse during the May showers, the ceiling fell through. As soon as the rain let up they sent a roofing company, they didn't cover up our AC unit, it broke. Then got the run around for five days about the AC. While my husband and I both have outdoor jobs we don't want to sleep in the heat as well. Cold showers and frozen washcloths its smooth humid it feels like 100 degrees in the house. This has been a literal nightmare.

Renters Warehouse has really diminished the quality of service for Redneck Property. When we started renting our property in January of 2015 I thought we had hit the jackpot with Redneck Property. They were attentive, returned calls in a timely manner, and helped us get quick solutions to any fixes or breaks we encountered in our house. Since the buy out the service we have received has been AWFUL. I have to speak to four different people from all over the US to get a simple doorknob changed or pipe looked at. I was on hold to talk to an 'adviser' for 45 minutes this morning after leaving a voicemail with the local property manager Cassie. I wont hold my breath for speedy assistance.

I was a tenant under Redneck property for several months before it was switched to Renter's Warehouse. It was easy to pay my rent on time, the online maintenance portal was convenient. Plumbers always contacted me quickly, and the office would e-mail me with the details as well. I never had to wait for repairs, and the contractors even went the extra mile to tell the homeowner the deeper issues in my home that were causing the "minor fixes" they had to do regularly. It was easy to see a history of reports and how they were dealt with.

FROM A RENTER'S PERSPECTIVE: This is probably the worst renting experience I've had or ever will have. My roommate and I were told that after the previous tenant left at the end of the month, they would have the property cleaned before we moved in. When we show up to the property on our move in day, they obviously had not cleaned anything there was dog hair EVERYWHERE, the kitchen and bathroom were pretty gross. I called the property agent and was told we would receive a $150 cleaning credit this was on Aug. 2nd. I kept waiting and waiting for this credit to show up on our account, but it never did. I called and texted numerous times, and even went to their office and was told they would have it done soon. My roommate and I had paid all of our rent minus the $150 credit we were promised. The day before rent was due at the end of the month Sept. 1st, I called a customer service number and was told they would resolve it. After they spoke to the property agent, they told me it was only a $50 credit that was promised, according to the agent. I told them that was incorrect and emailed screenshots of text messages where the agent and me discussed a $150 credit being applied to my account. After seeing the screenshots, the customer service rep told me I would be awarded the full $150 credit and that she would take care of it. Now two weeks later, I'm getting threats of eviction because they never applied the credit to my account like promised. I've spoken to at least 4 people in the past two days. None of them can get a hold of that customer service rep I originally spoke with and keep getting told that they would contact me as soon as they hear something which they never do. For any renters looking at a property using this company: BEWARE. Be sure to get everything in writing. We put in a maintenance request on August 20th after we had water pouring through a recessed light in our ceiling during a rainstorm. Tomorrow will be a month exactly, and we still haven't had anyone contact us to come look at it. I can not stress this enough: DO NOT USE THIS PROPERTY MANAGEMENT COMPANY.

Since all these reviews seem to be from property owners, I'll drop a tenant perspective into the mix. This has been the most miserable renting experience I have ever had to deal with. I moved in on December 10th, 2016 and did not have hot water or functional plumbing until January 10thjust kidding, it's still not working, 2017. A full month. NOW a month later, they still have not paid me back for the plumber I had to hire because theirs refused to show up. The house had unpainted doors and trim, and there were still leftover tiles and paint in the bathroom from their "remodel" when I moved in. Their contractors never communicate, nor does Redneck. It's a nightmare scenario, and one I'm trapped in until December. Avoid at all costs. They just got bought out I found out, so it will either get better or worse. I'd venture towards the latter.

We found an older house online back in October/November and absolutely fell in love. Albert was awesome in getting us in as quick as possible. There's only been minor issues with a typical rent house, and Trent was very professional over the phone about fixing the issues we have and accommodating us. They are quick, laid back but professional at the same time! I definitely would refer them.

I have rented from Redneck for almost three years when they took over for TMS Properties. I have had a few maintenance requests. The garage door spring broke and then a plumbing issue. They were fast to get corrected. I have had no issues what so ever!! I pay my rent on time and they do their part. Its a win, win situation! I would recommend them if asked.

I met with Wendye for an interview. I have been interviewing with many companies and have been searching for a company with high integrity that understands the value of their customers as well as their employees. She has her priorities straight for sure. She has compassion and I can tell she genuinely cares about who she is talking with . As a renter myself I appreciate the services they offer.

WORST real esrate management company I have ever heard of. Moved out over 2 months ago and have requested my deposit back twice and when I call I am told I'll get a call back and I get a text message saying check email. Email says by state law you have to request deposit back. No phone call and I email back the letters with dates. Guess I have to have my attorney take care of it. So sad they want all your money but don't want to give it back.