RESAT - Remote Emergency Services And Training

I signed up for an ACLS renewal class that was cancelled 5 days before it was set to happen. I was promised a quick refund of money but now 10 days later I still have not received my refund. I am not sure if this is a legitimate business or not. I have emailed multiple times and only gotten false promises of processing my return right away. Now in the last week I have not gotten an email response or a return phone call to multiple voicemails. Unless you feel the need to donate $200 to this charity, I would steer clear.

Showed up for class but nobody was at the office the doors were closed locked and lights were off I called the number provided several times and nobody answered I also sent an email. Disturbing it has I need to do this class by a certain time in order to get into my phlebotomy class. Second time reserving for this class. Also paid and still no one here to provide the service

I signed up for a PALS class that was canceled with 24 hours notice. The cancellation email promised a refund and entrance into another class; however, I still have not received a refund or heard about future classes despite sending 2 emails and 2 phone calls. I’m very disappointed and will pursue this matter until the proper refund is delivered. Steer clear of RESAT!

LAST MINUTE CANCELLING IS A TREND FOR RESAT. RESAT emailed the afternoon of August 20th "that all classes have been cancelled at this last minute until further notice." Meaning the WFR course August 21st-30th was cancelled with less than 24 hour notice. It's over one month later and I still haven't received any refund for the course. I was then informed that I would receive an immediate refund of $599 and options to take a future WFR course. Since being told the course was cancelled I have not had any response to emails, phone calls, or FB messages. I see that leaving a poor review is one of the best ways to get a response from RESAT and possibly a refund. Please reimburse my $599 for the WFR course as promised.

I completed the HeartCode BLS online course and scheduled the skills session through the AHA website. RESAT was the provider of the skills session, which was supposed to take place on August 27 in Bend. I received a confirmation email through the AHA that my training was scheduled, and that Stephen Wolfstich would email with more information on registering and paying. I never received an email from Stephen, so I simply showed up to the course East Bend Library on August 27 expecting to pay on-site. When I arrived, no training was taking place. I called the RESAT number and left a voicemail. A few minutes later, I received a text message from the same number that the class had been cancelled because nobody had enrolled. I never received a notice of cancellation. Apparently, I was supposed to register and pay on the RESAT website, but the AHA email did not mention this. The text message promised to comp next month's training in Bend on Sept 24, which I agreed to. The next day, I forwarded the AHA email to RESAT so they were aware that the automated email did not explicitly state to register on the RESAT website. I also asked how to register for the Sept 24 class for free as promised, since there is no way to register for free on their website. This email was never returned. I subsequently sent 2 more emails, along with several voicemails and text messages, which all went unanswered. Judging from previous reviews, paying on their website and hoping for a refund seemed like a bad idea, so I simply registered again on the AHA website in hopes this training would not be cancelled. I showed up again to the Bend training site on Sept 24, and this time another woman was also there expecting to receive the training. Just like last time, no trainer showed up. I texted the company's number to no response. This time, the woman and I talked to library staff in the meeting room, who seemed to indicate they were not aware of any CPR trainings ever taking place at the library. This made me wonder if this class has ever taken place in Bend, or if this company is running a scam. In addition to writing reviews on Google, Facebook, and Yelp, I have filed a complaint with the Better Business Bureau, and contacted AHA about my experiences with RESAT as a skills provider. Hopefully these actions will finally get the company's attention. Based on the fact that they have received positive reviews, it's likely they are simply irresponsible and negligent business owners. However, based on my interactions with the library staff, I'm not ruling out that this company is fraudulent and running an elaborate scam. Bottom line: If you live in Bend OR, do not schedule a CPR skills session with this company!

If I could give a zero, I would. I used this company 2 years ago for my initial ACLS. I received an email reminder regarding my renewal was due in March. I registered online 1/23/19 for a class today 3/3/19 @ 8am. I attempted to call many times, no return calls. I checked internet and could no longer find a website, my emails to original contact were bounced backed. I still showed up early, in a snowstorm, to find an empty building. I wished I would have seen previous recent reviews. I have contacted Better Business Bureau, my credit card company and I will contact AHA tomorrow.

I had a great experience with RESAT getting my ACLS with a group of nursing students. They were able to accommodate our group and tailor it to our learning needs and previous healthcare experience. Our instructor Steve was phenomenal! He was knowledgeable, funny, and comfortable with open dialogue. Our group learned a lot-- if I'm still in Denver when I need my PALS cert I definitely will be coming back. I did experience an issue with my book not being there for me to pick up. They said not to worry and that it would be sent to my apartment -- we didn't reference it too much expect the little cards that come with it.

AVOID THIS COMPANY!!! RESAT was supposed to host a skills checkoff session for Advanced Cardiac Life Support course ACLS on 01/22/2019 from 6PM to 7:30PM. I was registered to attend the above skills session and paid in full on 12/13/2018 I have all applicable receipts. I arrived at the listed address provided in the receipt 20 minutes prior to 6PM to find the office listed Suite in the office building empty and no instructors arrived at any point in time. I called the RESAT phone number at 6PM and was met with a voice answering service stating to leave a message. After leaving a message, I received a phone call back from Steve Owner who stated he was extremely sorry for the confusion and that he had been informed the class was cancelled but confirmed when checking that yes I was registered, paid, and scheduled to have the course. Steve then stated that he was traveling and would be returning to Denver and call back to reschedule the next day. The next day no call was received by Steve or anyone else with RESAT and upon reaching out to them via phone I was once again met with the answering machine. I left a message stating who I was, the issue, and call back number once again. This process continued over the next several days I would call RESAT leave messages and have no one respond to my calls. I next resorted to reaching out via the companies Facebook page, Instagram page, company email, text messages, and continued phone calls, and left messages continuously. I finally received a text back on 01/26/2019 stating "Apologies for the text, I am not near a phone right now. We are having significant logistic issues and I have processed for you to receive a full refund on this. I'm very sorry for any frustration this has caused." I waited until 02/04/2019 to allow a refund to process before once again attempting to contact RESAT via both phone calls, voice messages, and text messages. I received a text back stating "Good morning, thank you for reaching out regarding this. I know that several refunds for our customers are pending currently. I will look to see what the timeline is lie as, I agree, you should have it by now. I will get back with you here with more information very shortly." On 02/05/2019 I attempted to reach out to RESAT once again having not received any more information regarding a refund timeline via texts, phone calls, and voice messages only to be met with no response. Once again I repeated these attempts to reach out to RESAT on 02/06-02/08/2019 before finally receiving a text on 02/08/2019 stating "Good Afternoon, I am unsure if any emails are going through as it still seems to be an issue with our server and online status. We have regrettably have had to, after four years, begin our process of closing our doors. Due to financial, logistical, and other circumstance, we have chosen to cease all business and issue refunds to all existing customers. If you are owed a refund and have not yet received it, please understand that it is our greatest goal to accommodate and refund all of our clients and customers as soon as we are financially able to. In the next week or two weeks, we expect all refunds to be paid out and all customers to be properly communicated with. I am very sorry in having to use this mixed form of communication and understand any an all frustration." All texts, emails, phone calls, and voice messages after this 02/08/2019 date have been met with absolutely zero response from anyone at RESAT to include coming to pick up the refund in person in order to facilitate being as EASY as possible to refund my money. AVOID THIS COMPANY!!!!

This was an excellent CPR BLS course!!! The instructor was very nice and knowledgeable. I had been dreading renewing my CPR certification and previously had bad luck with other courses in town being canceled. I scheduled this one fairly last minute and had a great experience! I highly recommend them and will do all my future trainings through this company. Thanks Steve for a great learning experience!!

I am incredibly disappointed by this company. I booked to take a PALS class two months in advance and purchased the book. For several weeks prior to the class I emailed and called to try to figure out a time to pick up my book and never got a response. Finally two days before the class I got an email confirmation regarding the class and when I emailed a response to that saying I was trying to get a hold of them to pick up my book I finally got a response that said the class was canceled. They apologized and they offered for me to take another class but there wasn’t another option before my PALS expired. They then said they would promptly refund me in whole for the $200 and I would get in within 5-7 days but then I never received a refund. That was three weeks ago! I’m incredibly frustrated and want my money back.