Residence Inn by Marriott Oklahoma City South/Crossroads Mall

I wish we had read all of the reviews here before we spent the extra money to stay in a suite that the website assured us had a full kitchen with pots, pans dishes and silverware. It also said there was a full hot breakfast and a pool and hot tub. And being a Marriott, we had expectations of cleanliness that were not there. It was atrocious. The floors had not been swept in sometime, not just overnight. There were tomato sauce like stains all over the front of the fridge, that we now believe was vomit. My wife cleaned it up with very little effort. However, we both came home with a really bad case of the flu.. Except for a couple of meals, we stayed the whole time in the room to work together away from home. Did I mention the kitchen was not stocked with plates or bowls or cooking utensils. There weren't even plates for the ratty "continental breakfast." My wife needs gluten free meals, so there was nothing for her to eat. The employees were kind but seemed at a loss. There was no one manning the breakfast. We had to engage the desk clerk in between customers to even get coffee. The coffee was brewed in a 12 cup home coffeemaker. 1 of them. So as those of us who were waiting on coffee immediately drained the pot, and the next people had to get the desk clerk to make another pot. I can't believe the Marriott corporation allows their name to be associated this hotel.

I do want to be clear that my stay was fine. The front desk agent did let me know that the location was under construction and that they were updating all the rooms. This is the classic Marriott hotel room, which is older and a bit dated. Everything did work though, and the bed was surprisingly comfortable. Would be interested to see the new rooms once completed!

Rooms are always very clean. Having stayed at this location multiple times, there have been some minor snafus during each stay but easily remedied by the awesome housekeeping staff. Less acceptable was my last "greeting" in October 2022. "Do you have a reservation?" Was exactly how I was greeted immediately upon entering and only halfway to the front desk. Not exactly welcoming, especially to this Titanium Elite Rewards member.

This is a zero star review. DO NOT STAY HERE. I booked a room through Priceline while I was traveling across the country. I specifically chose a hotel that allowed dogs. I arrived and they told me there was a $100 non-refundable pet fee the room was $86. The fee was not posted in the reservation and wasn't posted anywhere at the check-in desk. I asked to see the policy and the girl working said her manager just 'told her to do it.' It appears they are running a scam. It's not what I expect from a Marriott property. Stay here at your own

I stayed here with a friend and just couldn't stop talking about this young lady that help us with every issue the best way she knew how. With the lack of staff on duty not to mention no manager's or maintenance on site. The fact this company doesn't set their staff up to succeed but to fail is just upsetting. My heart went out to her, just seems that this company whomever runs it just leaves there employees without any form of help or communication, not having the ability to leave the front desk or just being left with a customer that may not be so understanding. Despite all this she held her composure to help us with anything and everything with a smile. I appreciate her as a person and hope the company does as well. Thank you Jailyn 5 stars for you .

Started out bad, booked a double room, got to the room and there were dirty dishes on the counter, trash not taken out, room stunk bad, no pillows and the flooring was coming up in the kitchen. Went back to the front desk and the young lady was very apologetic and I felt bad for her. She moved us to a different room. The room was clean and beds were a bit hard but it's only for 1 night. Pool is not open and the young lady informed us there will not be a hot breakfast. Will definitely be staying somewhere else next time.

Horrible and I do not recommend. I would sleep in my van first. The general manager Chris Coaston is rude and has no business in management. Rooms are apparently only cleaned on Wednesdays and ours still wasn’t today. He said housekeeping came by and could not get in. We were gone all day. Housekeeping was cleaning the room next to ours when we left so I just assumed they would clean ours after. Wrong. They don’t leave fresh towels or pick up trash daily even though we requested this. I have an email from the general manager where he told me it was my responsibility to take my trash to the dumpster. Last I checked I am not an employee there. Weird smell, no breakfast served, pool and hot tub don’t work. Maketplace was Empty there. Definitely not up to Marriott standards. How this place is still running is beyond me. I have filed a formal complaint. Don’t waste your time with this dump. Oh and a dirty towel and a piece of clothing were left on the back of the bathroom door so I highly doubt these rooms are cleaned anyway. We will NEVER return.

There is a very good reason that they are undergoing renovations right now. It's because there has not been regular maintenance done on the rooms for a very long time. The majority of the electrical outlets not some, but a majority in the room did not work or they were so loose that I didn't want to use them. The toilet did not work at all. The biggest issue though was that the floor sagged to a central point in the room and the flooring was rippled and warped. I also noticed that there were many mosquitos in the room even though there were none outside. I eventually noticed that the dishwasher leaked into the room. This caused the sagging and warped floor, but also provided the stagnant water under the flooring for the mosquitos to thrive. Yep, I'd say it's about time someone renovated the place.

Great clean hotel rooms and they let my cane Corso stay with me. Friendly staff both day and overnight will definitely be back to stay again.Rooms: 5/5

Platinum member and booked through Marriott app. Moving across country and was ready to relax in a nice hotel, so we thought. Booked suite to include 1 king and pullout couch/bed for family of 3. Rooms don’t actually come with a pullout couch. Asked for extra bedding so my kid could at least sleep somewhat comfortably on the couch. Said they were in the wash. Went to take a shower and there was no shower curtain. Asked for one and was told to give him two hours by this time it’s 9pm because they were also in the wash. When I asked for my points back he told me to leave because he was checking me out and threatened to call cops on me. Oh and can’t forget both times I went to the desk they dude was sawing logs, passed completely out. Had to shout and hit desk to wake him. Don’t waste your time booking here. None of the amenities are available.