Richmond Redevelopment and Housing Authority

This office has been the absolute WORST housing authority I have EVER had the displeasure of dealing with!! No one ever wants to answer the phone when you call, and if they do answer, it's never pleasant. Asking questions is apparently against some unwritten rules and you almost get cursed out for doing so. My caseworker has been changed and I was never informed of who the new one would be, and the old one just refuses to help without a disgusting attitude. If there were any other option for me, short of committing crimes, to make sure I had a roof over my head, I would end the madness of dealing with them altogether. The government that hires the employees there should truly start all over and hire the type of people who really have a customer service type of mentality.
1 10 years ago (19-05-2017)

I was very disappointed on how the staff is when you call your on hold for 2 hours and the you call back to get answers you get the voicemail u don't get calls back from them and they are very disrespectful when you call I dont like it that's the only way the bills are getting paid
2 9 years ago (30-09-2017)

I must say that I am truly appalled by RRHA's recent acts. I have been here with my mom for 8 years and never thought of awful this place was until my mother passed and I had to handle this apartment on my own. If I knew that the representatives would be subpar and that any maintenance request you put in would not get done or halfway done, I would've chosen to be homeless instead of deal with this nonsense. I have been requesting for them to repair a leak in my roof that has been happening since THEY remodeled the apartment and it has yet to be fixed! I am currently dealing with my floor swelling and I've had to rescrew my door's hinges because of this unresolved issue. I am sick of dealing with a rent office that is quick to hold you to your portion of the lease but refuses to hold to theirs! I would not recommend anyone to become a part this system. It's a trap and you're just a paycheck to management...
1 10 years ago (03-01-2017)

The customer service skills at this place is just ridiculous! Between the long wait times (one time for me was two and a half hours) to the representatives bad attitudes. There is no reason to be rude to someone who is asking for help. They need to try clearing out their voice mailboxes and call those individuals back!
1 11 years ago (13-01-2016)

Don't fool with these ppl. They are horrible section 8 is trap. You can be homeless at any moment with it. Landlord does not fix things, they inspect, and next thing you know you may be out on the streets. Those projects are a death trap and a prison sentence waiting to happen to your children. Sistahs please listen, I am not exaggerating this stuff is a trap. Those ppl do not care about you, they will treat you like dirt, and your poverty is their meal ticket!
1 11 years ago (05-07-2016)