Rimrock Auto Body & Detail

So I've heard some mix things about this place but I figured, hey, why not give this place a chance. I have to say I'm glad I got my car fixed here. They are under new management, and their goal is customer service, always making sure they please the customer. Manager is a very nice person and will do what it takes to make you happy. My car turned out really well and it was very clean. Definitely will recommend to anybody!

I recently had a snow plow hit the side of my car. I took it to Rimrock Auto Body for an estimate. They were prompt, friendly, and informative. They did a great job repairing my car, and were spot on with the estimate. I hope to avoid body work in the future, but if I do need it I will come back to have it done at Rimrock.

My experience with Rimrock Auto Body was off-the-charts fantastic! They did a truly superb job of repairing my car. It is not just my perception-- many people have commented on how good it looks. Not only that, the customer service was exceptional as well. I could not recommend them highly enough!

I absolutely recommend to check this place out, as it is one of the longest-standing auto body shops in Billings. I see some of the Rimrock's antagonist Google reviews, and they're emotionally driven, impulsive and downright inaccurate. A fact not a lot of people know about Rimrock's Auto Body shop is the new management - which has had a positive impact on their work quality and moral. If you've had a pessimistic view or experience, go back and have a conversation with their new manager. He has 30+ years of auto body experience and knows what he is talking about. The new team there, with a collective century+ of experience, will take your car from despicable to impeccable!

Great service. I went off of the reviews online to find this place, I am so glad I did. They were able to get my car in for repair right away. Had it fixed within the time frame they said they would. So pleasant to talk to on the phone they were able to answer my questions and make me feel everything was going to be okay with my car in their hands. All around very happy with the service I received at Rimrock Auto Body.

UPDATE!!!! Took my vehicle to a body shop and found that they didn't even fix my bumper they just glued it on!!! Glad the body shop I took it to is fixing it CORRECTLY. I'm so glad my glued on bumper didn't come flying off on the interstate. But I guess RIMROCK got the money from the insurance company so they don't care. HORRIBLE experience My brand new car was involved in a accident. The rear bumper needed painted so they said.. well after 2 days there was drops of excess paint. They told me they would fix it.. just tried to buff it out and ended up scratching the paint and refused to correct it! Pretty sad I will never go here again!

I highly recommend using them if the need for auto body repair occurs. Their Customer Satisfaction and Service is spot on. My experience with them far exceeded my expectations. I drove more than 150 miles for my needed repairs and I am glad I did.

My brand new car was recently involved in an accident. Rimrock Auto had it for over two months, and when I finally got the call to pick up the car, the condition of it was appalling. When I came to pick it up they had awkwardly backed it into a parking spot to deliberately hide the sloppy body work, major panel gaps, water in the "brand new OEM" tail lights, and partially unfinished, unpainted edges on the replaced panels. The situation was even worse when I got into the car; the formerly pristine interior was COVERED in dirt and dust. The seats, dashboard, and buttons were caked in filthy shop mess, not a single surface was even remotely clean. The entire car also reeked of paint smell-no odor on the outside, but the fumes were so strong inside the car it would be impossible to drive without the windows down. I refused the car until they could fix it properly, and the only thing I got in response was "uhh I guess we'll call you in a week or so." Don't waste your time here. They're sloppy and unprofessional. Edit: Two weeks later, the car was returned with a cleaned interior, but the panel work will never look as good as it should. Cannot emphasize enough how much you should avoid this place. American Auto Body does much better work.