Ronnie Ward Toyota of Ruston

Small but nice Car lot The staff there was very nice and helpful I would recommend buying a car from there
4 8 years ago (01-05-2018)

I have been watching a vehicle they have had in their lot for over 5 months. The van had been sitting so long that it would not start, there were spider webs inside, and I even killed a spider while sitting in the vehicle for 20 minutes waiting on Ricky the manager to come back out in the heat. (he never did) I caught them in several lies and no remorse was shown by any of the managers. The vehicle is only worth $18,500 according to NADA and they wanted $23,612 saying it was a great deal. Do your research before you ever buy and please steer clear of this place!!!!! These guys give Toyota a bad name! Their commercials are complete lies, the only families they care about is their own. Stay away! UPDATE: Despite their comments below I was never contacted by anyone from the dealership and I highly suspect they never actually followed through with any of the other disgruntled potential customers on these ratings either. We ended up purchasing a new Toyota minivan 4 hours away at a completely different dealership and I am proud to say Ronnie Ward's name is not on the back of it! The minivan I originally looked at here is still on the lot. Surprise. Surprise.
1 9 years ago (01-10-2017)

Terrible experience. I see a lot of "5 star reviews" on here to counteract the truth. Was treated very badly by Steven Tatum - very ignorant man who has no idea what he is doing.
1 9 years ago (05-03-2018)

Ronnie Ward has a great staff willing to find the very best deals & I can't stress it enough just how well these great folks are, "They focus on their customers, not on their own pockets." When the time comes, I will return for my next purchase.
5 9 years ago (26-12-2017)

This place doesn't even deserve a star to start off. My car got a recall on it and Toyota sent me a letter in the mail saying I needed to being it in and they would fix it for free and everything. That letter also said they would give me a rental untill my car was fixed.. Well after I dropped off my car and I went to the service desk to ask for the rental, this worker pulled me outside. Then, some older guy in a orange shirt basically jumped all over me because I had asked for a rental. He said that they didn't give those out to just anyone, and that IF they did, or would, it was because the car would take over a day to fix. Now, I'm a college student in Ruston and my family lives over an hour and a half away from me. Lucky my roommate was home and he came and got me. This is the last place you want to go to. Spend the extra gas and go to a different dealership.
1 9 years ago (21-09-2017)