Rose Midwifery

I'd typically rate Mile High ob as four or five stars, because most of the providers are kind and helpful. They were great throughout my first pregnancy and childbirth. However, wait times are really long for appointments and it takes forever getting through on the phone for assistance, to schedule, ask a question, or even get help during an emergency. When my water broke and I requested urgent assistance, I was even put on hold for 45 minutes before a provider answered! I also had issues with billing. I think they're working on improving an online portal and text scheduling, but that has yet to work for me. I strongly recommend they get a new system for scheduling and getting messages to providers, because I'm considering switching providers.

I delivered my children at Rose. I chose Rose again because of last experience with Laura. She helped me go through difficult situation at delivery a few years ago. Not only deliver my baby but also took care of me emotionally. So I have decided to come back Rose if I get pregnant again. This year, I came back to Rose because of her even though I live far than before. I trust her professional work. I loved how she really care and support patient. If I ask questions, she answer honestly and explain very well.

Welcoming and clean practice, everybody I spoke with from check-in through provider visit was kind and efficient. Easy to find/park. Dr. Marshall was professional and empathetic, taking the time to make sure I felt comfortable and all of my questions were answered. Thanks for creating such a patient friendly atmosphere!

If you’re a new patient and you have medicaid, don’t even waste your time with these people. I’ve tried to get into this office for over a year now and they play dumb every time you try to call and set up a new appointment. I’ve sent my referral over more than 5 times, through TWO different offices and directly from me, and they just refuse to do their job to even LOOK for the referral. Extremely discouraging and infuriating that they are so helpless. It’s horrid how medicaid patients are treated. Thanks for showing me over and over again that I shouldn’t even trust you with my body. Do better.

Prior to being acquired, Rose Midwifery was incredible. Loving, compassionate care. I delivered two babies with the midwives. Since being acquired everything has gone downhill. Unfriendly reception staff, terrible wait time, messy records. I recently waited so long for a scheduled appointment that I ended up having to leave unseen. It makes me really sad but I definitely don’t recommend this place.

The worst customer service of any medical office in Denver. The doctors are great but it's such a shame that you'll never be able to see one because the practice is run terribly. You'll often find the phone off the hook for hours, you'll spend your entire life on hold and you won't be able to get in for an appointment for 2+ months. Run away from this place!

Both physicians I have seen at this practice have been great, and the things treated were a much better experience than other OBGYN's in the area. However, after contracting a bacterial infection in June, I have now returned twice for a test of cure and both samples have been incorrectly submitted to Labcorp, which will now cause me to return for a third time to provide a new sample. In addition to the frustration of multiple visits and being billed for the two samples that were refused by Labcorp, I have now been on hold for 45 minutes on 8/19 and am now at one hour and 29 minutes trying to reach someone today on 8/22. This is beyond frustrating as a patient, and has taken significant time out of my work schedule. Although I really like Dr. Marshall and Laura Sweeney, the time it takes to reach someone at this practice is laughable. I really wish their management team would make the much needed improvements, shorter hold times, no mix ups with lab submissions, etc., and I would gladly continue care with them. Working in healthcare, I can understand longer hold times and mix ups happening, but to bill me for tests that were never completed by Labcorp due to their mistake, and sitting on hold for two hours within two days, I think I need to find a new provider.

I am disappointed by my recent experience with Mile High OBGyn. I have been a patient at this clinic for several years, and was planning on using them for care throughout my pregnancy. I scheduled my first prenatal appointment right when I found out I was pregnant, and I could not get in for 8 weeks. Exactly 24 hours before my appointment, the clinic called me and stated they were canceling my appointment noting, “we don’t have it in a correct spot for your first OB visit and… your gestational age is just a little early to bring you in for an ultrasound.” I have received no prenatal care at this point, and am nearly 13 weeks pregnant, so was entirely confused by being too early for an ultrasound, and being in the incorrect spot whatever that means. This was a clinic error that should have been resolved much earlier, and instead felt abandoning and negligent 24 hours prior to my appointment. I called the clinic right after receiving this message, and was on hold for over 30 minutes. When I finally spoke to someone, she informed me she would have someone get back to me as soon as possible. However, no one returned my call. Thus, I was left without an appointment and scrambling to find care less than a day before the appointment that I had scheduled for two months. Unfortunately, because of this experience, I will no longer be using their services. I truly hope this never happens to someone else.

Been to this office quite a few times so far and each time had its own issue. From losing test results & having to come back in to the dr being short and acting like my issues aren’t an issue.. all the way to the front desk lady having a stuck up attitude because she consistently doesn’t know how to do her job. If you don’t know how to be a secretary you should at least be kind to the patients. You gotta have either brains or heart, this lady has neither. I would avoid this place at all costs, go anywhere else

Erin was amazing! My first time here and she was so gentle, listened to me intently and answered all my questions. The entire staff was friendly and attentive. 10/10 would recommend to anyone!