Ryder Used Truck Sales

As soon as we bought our truck it broke down a week later. Day of the test drive- engine light was on. It went for maintenance and it was off. We paid cash for the truck - and was happy to own our first truck. Then the nightmare- a week later- the engine light and problems are back. Ryder Warranty sent us to Johnson’s Trucking in Glenarden. Went to Johnson’s and it was broke down again a day later. After sitting two weeks there. Now More problems after sending it to Johnson’s trucking. Now we are paying thousands in repairs and the warranty doesn’t cover any expenses. They claim they don’t cover sensors. Seems like nothing is really covered. I’m not sure how everything was inspected properly for Ryder Inspection seems like a lot of problems for it to be inspected. Engine light day one and still dealing with it. Beware! **Plus you can’t rent a rental commercial truck while your truck in repair unless you have been in business three years. So you just lose money and over and over again.

Buyer beware have your truck inspected by a mechanic before buying from them. I drove about four hours to this location after putting a down payment on a unit. The truck had major problems and the manager seemed clueless as if he was unaware of them. After I brought the issues to his attention his demeanor was very care free. Very disappointed with this place. Ryder does the very least when it comes to maintenance. Good luck

This is my second time using Ryder Used truck sales, they are by fare the best online truck sales there are, I bought now 2 Isuzu NPR HD box truck first truck from Todd Rome at Ryder used truck sales in Maryland back in February 2021 with delivering to Connecticut and I just got my second truck from Quan with the great help from Caroline, who answer all my questions about the truck... Overall the members at the South Baltimore Ryder used truck sales location are awesome and I will be looking back for another truck when the time comes.

I would recommend people not to buy truck from Ryder I brought one Cascadia freightliner 2014 back on February 13 2021 from this selaperson name Elizabeth in PA went I when to pickup the unit on PA the seen in good shape but when. I start driver on the highway the truck started to shake a lot and a engine light come on by the time I got to my yard I did another inspection and the truck was leaking a lot of oil from engine so I the truck was supposed to be certified meaning that the unit was supposed to came with no issues but the good thing I bought warranty. I call then and told the problem with the unit so they told to take unit to patasco Ave in Maryland I took the unit there and now the got almost 3 months with the unit in the shop . They warranty codinector name Meka M call like about a week from now and told the unit was ready for pickup but when I went to pick it up the unit was still leaking so I email Meka but she never got me to me this is my worse experience buy a truck I feel they scamming I call bee calling to speak to a supervisor but everytime I call they tell me a supervisor is going.to me back but never do.I also have a friend of my that also bought a truck from them and they also came with a lot of issues. I will not buy any truck from Ryder they will scam you all the truck got issues.

I would note recommend purchasing a vehicle from Gene at Ryder. I had a horrific experience with the him. Not to get into the details, but I purchased a truck that I went to Atlanta to pick up, only to have to return it back to the lot in Laurel for mechanical issues that should have been addressed before we left Atlanta to come back to DC. I can't speak with Ryder as a whole because I have spoken to several other people that I believe will do there do diligence with resolving my issues.

My salesperson at the Laurel lot Ericka was fantastic to deal with. She was able to answer every question I had, returned phone calls and emails promptly and helped me find the truck I was searching for.

Most ignorant people I ever seen. I was interested in a truck and was told it had to be inspected before they could give me a price and they were going to call me. Not one call. They would not return my calls to see what was going on. So After three weeks I called corporate office and after a few more days someone other than the person who promised to call me and was told it was not going through a inspection and the price was $26.000 for a 13 year old day cab. They are trying to rip people off. Please stay away.

Should have read the reviews prior to doing business with them. Ryan Gaynor is the poster child of a “Used Car” salesman. Not sure if he is capable of telling the truth. If you need a used truck, for the love of god go somewhere else. This is a definite “Buyer Beware”.

Horrible experience. We made payment for several trucks about a month ago and no ETA on when we will get the trucks. Terrible experience and the sales representative has not kept up to a single promise or word he gave during the sales process. Does not respond to our calls or emails on time. Need someone from corporate to look into this. Worst experience !!!

Daquan was so professional and stuck to our budget needs and helped us secure 3 trucks. I really appreciate him going the extra mile to help us meet our year end 2019 goals. This is just the start of a great relationship. #DRIVE5BG#JUP#Whereisyourmoney #Hydrated