Salon Khouri

I am a new client at Salon Khouri. I have had my hair done twice by Ashley. She is attentive and listens very carefully to what I want in a hair cut and color. They use Kevin Murphy products which are wonderful. The salon is very comfortable, and although it is a little pricey, I don't mind. The results are fabulous... and so is Ashley!!!
5 8 years ago (09-03-2018)

Salon Khouri definitely provides for a nice experience in the sense that the atmosphere is very pleasant; however, they’re scheduling tendencies are subpar. My first experience with Salon Khouri was great, and I had a great stylist. I booked my following appointment with her months in advance, only to be notified the day of my appointment that my appointment could no longer be fulfilled. I was understanding even when they told me that the hair stylist that I had originally booked with was no longer available. My second experience there was mediocre, so I decided to book with the master stylist for my third visit. I was pleased with her services, however I’m not sure that her skill level really warranted such an exaggerated price difference for her services. However, she was very friendly so I rebooked with her. Unfortunately, I wasn’t able to make my next appointment with her and needed to make a last minute cancellation. It was then that I was told that since this would be my second cancellation w/o 24-hour prior notice w/i the last year that I’ve been with Salon Khouri that I needed to provide a credit card to put on file, and would be charged the full price of my visit should I cancel again. While I hadn’t planned on cancelling again, I was seriously bothered by the salon’s policy. I could understand being charged a cancellation fee, but a fee that amounts to at least $100... Give me a break. No salon is worth that much hassle. Not even doctors’ offices carry that heavy of a penalty for cancellations. Nevertheless, it was okay whenever my appointment was cancelled the day of by the salon... I had to make room in my day for that, but was I offered free hair services for the compensation? Of course not. I was offered 5-10% off my next visit, which amounts to a mere $5-$10. In all, Salon Khouri is a nice “experience”, however it is overpriced for services and skill level that you can easily find somewhere else for cheaper. I will miss the atmosphere, but I also prefer not to waste my money.
3 8 years ago (02-05-2018)

I just had my first appointment at Salon Khouri today and I must say, I was impressed. I've had a couple of bad experiences in the past with haircuts, so I was a little nervous going in. My stylist Kai was not only a good listener, she cut and styled my hair exactly like the picture I showed her. I would definitely go back again. The ladies manning the front desk were very nice as well. I've enjoyed my overall experience at this salon - thank you :)
5 9 years ago (15-12-2017)

I visited the Dulles salon, in hopes to achieve a balayage look. Prior to my visits, I had been applying Wella permanent color dyes but my natural growth was about maybe 4 inches. First I went to Ashely; I don’t think enough questions were asked to get to the bottom of what I really wanted. The balayage I received looked like highlights in between my faded out color, it was a copper color. On top of that, I had cheetah spots from the bleach and the color did not lift correctly. I did not sit long enough for the color to lift. I made a call for a second visit to “correct” my hair and even at my second visit my desired look was not achieved. I think a lot of the issue in this case is that the ladies did not want to spend “too” much time and trying to do as minimal as possible. My second visit, I worked with Kamen and she only added more highlights at the front but didn’t really blend the color out with my natural root. My main problem, with this salon was that I paid for a “FULL BALAYAGE” and they only added lights to the top half of my head. They did not recommend dyeing my roots to get an even color and then do a balayage—they just did what they thought was “best” not what I wanted. The cost was not an issue to me; the issue is that I did not receive what I paid for and the job was botched. The bottom half of my head has little to no highlights-they basically placed all of the lights on the top half of my head. It’s very frustrating because I went in twice, spoke to two different people and my desired look was not met. They damaged my hair from all of the bleaching and I am traumatized from the botched job. I don’t feel comfortable visiting that location anymore because I feel like my needs were not urgent and it was all about speed; to get me in an out the door. The ladies also talked about how I returned and whispered about me while grabbing my color obviously making it uncomfortable for me to say I didn’t like it the second time because they probably think I’m crazy and annoying. I contacted the Dulles location, trying to reach an agreement: either obtain a full refund or at least half of my money back. I spoke to the manager “Janelle” and she said they would review my case. A week went by I had not heard from them, I called back; she said they were still reviewing it? After week-two, of all these shenanigans I called back, she said that the owner had concluded to not refund me my money because I went ahead to post a review on Facebook. They had not bothered to call me and let me know their decision. This is completely unfair because I had to take time from MY day to dye my hair back to dark; since I DO NOT TRUST THEM TO TRY TO CORRECT IT AGAIN. They Owners NEVER bothered to call me even though I had requested to speak to them directly. They have they have withheld my “refund” because I have practiced my right as a consumer. Their website does not say they don’t offer refunds and neither do they suggest that “YOUR SATISFACTION WILL BE GUARANTEED” if you look through other YELP reviews, other people have complained about their lack of effort, bad customer service, and terrible outcomes. The final conversation I had with Janelle was very unpleasant, she basically said they wasted their time working on my hair twice and that I was an inconvenience. SAVE YOURSELF folks, DO YOUR RESEARCH visit another salon where your satisfaction will be guaranteed and you don’t have to fight them to get your money back.
1 8 years ago (08-03-2018)

Judy is a great aesthetician!!
5 8 years ago (16-03-2018)