Reviews
Never thought I could get Danish Rugbrød or Lakrids by Bülow in the states, ever since my trip to Denmark I had been yearning for Smørrebrod, this makes it possible to make it, it turns out they sell Danish Remuloude as well... Sadly couldn't buy it as it was over the liquid limit for flying thanks TSA Fortunately they ship to Virginia so gonna b ordering them.
Great customer service. Went above and beyond to address issues found while packing the order. Really pulled out all the stops to make sure I was happy, and informed me ahead of time about some necessary changes which were resolved to my benefit. A great shopping experience from end to end.
Very cool store, lots of unique Scandinavian foods and other items as well.
Really enjoyed visiting Scandinavian Butik for the first time. My late grandfather served in the Norwegian Navy during WWII. Being at this store brought back many good memories for me. He would buy the Freia chocolate for my brother and I growing up. Thank you so much! I will be back. #SKOL
For a loved one who is from a Scandinavian country, this is a perfect store to help with bringing their home to the USA. It made my wifes day bringing home all the treats and food from her childhood! All the employees were kind and generous! I will be back soon enough
So happy I can buy my "Dansk Flæskesteg" and many more delicious Danish goodies..Wich is almost impossible to get here in the Us...Fair prices and fast delivery... Go for it,I can recommend this Butik to anyone.
I’ve driven 3 hours one way to shop at this place but now I placed a large order to have it shipped and let me tell you it was wonderful to get all that I ordered the next day because I ordered cheeses. Their service is excellent and I thought the shipping cost was far less than gas and tolls. June. Flodsand.
Great place to buy Swedish/ Danish food items, imported and also made fresh daily. Beautiful tapestry, candle holders and novelty items. Small but fresh daily lunch menu. One table for seating family style. Atmosphere well lighted and clean
Best costumer service, their homemade leverpostej is delicious, better than from local butcher in Denmark, i will definitely be ordering again.
Having been customers for many years, it pains me to write this review, but the way they've treated us after our most recent order left a bad taste in my mouth. After waiting nearly a week without traction of any kind and writing in for an update, we were subjected first to an impersonal, unhelpful canned response, and then further rudeness from their staff in subsequent emails. As we came to find out, the reason for the delay was not the holiday that they initially blamed 1 day out of an entire week nor being short staffed, but instead because they did not actually have one item in stock red cabbage out of our entire order. Rather than inform the customer, they opted to leave us in a vacuum, content with having taken their money and not shipped out anything. On top of that, they had the unmitigated gall to respond to our inquiry and complaint by telling us they'd "let our belittling slide this time" because we were repeat customers. Apparently they are arrogant enough to think they are the only game in town and we should be fortunate that they did business with us. Are you seriously that arrogant? What a shameful way to speak to customers! We have spent literally thousands of dollars with these people, repeatedly placing large orders, multiple times a year, for several years now especially for the holidays. A cursory glance at our order history shows that just in the last 12 months, we've put in orders for over $950 across 9 separate orders. We've also referred colleagues, friends and even my wife's hairdresser to their on-line store, trying to give them more business and help them to thrive in this pandemic. And now, when there's an issue with one and only one order, after all this time, *this* is how they treat us? Absolutely unbelievable. Literally all they had to do was apologize for the delay, explain that it was because of the red cabbage and offer to cancel that part of the order so the rest could ship out. Had they simply done that, we'd have happily remained loyal, long time, high spending, repeat customers. Instead, they displayed nothing but callousness and arrogance towards repeat customers who rightfully called them out after first patiently waiting a week with zero communication and then receiving their unhelpful canned response. We gave them the benefit of the doubt and far more patience than they were entitled to, considering they took our money and immediately ghosted us for a full week. I think they must be confused, because we're customers paying for goods and services, not a bank offering short term loans. The worst part of all this is that they still have not uttered a single word of apology, or shown even a modicum of empathy for their customer. They should be utterly embarrassed for the way they handled this situation, and needlessly insulting their customers. Hasn't anyone ever told these people that you should always try to be nice, but never fail to be kind? I've asked them for an apology for the way that 'Marianne' treated us, but I didn't expect to get one. Sure enough, Marianne called via phone and the first words out of her mouth were that we should not expect an apology from her. She seriously called us up just to continue the rude and adversarial behavior she'd displayed the first time around. Who does that? Who calls the customer up just to argue about how the customer is not owed an apology? These people are a disgrace and their customer service is unbelievably bad. I would never recommend them and will never shop there again.
