Sears Appliance Repair

In the past I have had great service from Sears. Not this time. The repairman was a total idiot. I don't believe he knew anything about my refrigerator other than to open the door. So, the deal was I would be charged $99.00 to diagnose the problem. My problem was that I had little or no flow from the water dispenser and thus the ice cubes in the Ice Maker were extremely small. His diagnosis, the water flow is too low. Nothing as to what the problem was. So he said he needed to move the refrigerator out, but wanted me to sign some waver if anything was to get broke inside. I did not sign the waver, but, I went inside and removed anything that might break. So then he tugged on the unit and it did not move. So then I pushed the unit fro the top and it was able to move after that. He moved the unit out and discovered that the water line was being pinched at the back by the unit. so then the water line was moved and the water flow returned to near normal volumes. So the unit was pushed back in and I said that we must test the water dispenser as it was not flowing the correct amount of water volume as was showing on the display. 8 ounces of water was showing to be 32 ounces. So then the guy starts looking on his computer for any technical bulletins. He then proceeds to tell me that there is an electronic controller board for this function and a new one would be $650.00 to replace. So then I asked him if he was sure this was the problem as he had not even looked at the controller board or had done any diagnosis on it. He mumbled something to the fact that he really did not know how to do that. So finally, I said, you know this is sort of like a computer. Shouldn't we unplug from electricity from the unit and plug it back in to just let it re-boot. So then he pulls the unit out again and unplugs the unit. The dispenser is spot on and dispensing the correct amount of water. So then he has me sign the bill. Not only is the $99.00 for diagnosing the problem, which he never really did, but a $15.00 charge for fixing the problem. I said to him that I should be charging him for me suggesting how to fix the problem. So the cherry on the cake of this so called repair is that after he left, we noticed that there was a ding about the size of a quarter in the stainless Steel door just below the water and ice dispenser. Calling about that is a WHOLE ANOTHER STORY THAT IS STILL IN PROGRESS. Oh, yes, the Ice cubes are larger, but still not full size.