Securian Financial

Unreliable, out-dated technology, rude service. This company still uses USPS as the ONLY option for certain types of transactions. Then they blame the postal service when it's not delivered on time! 14 days to travel 45 miles and they actually said, "we did let you know it can take 7-10 business days to receive this form. Tomorrow is the 10th day, call us then and we'll re-mail you documents." With Vanguard, this transaction could have been done within 2 minutes, and they offer express mail or direct deposit. Also, Securian require access to your personal checking account for any type of loan, even though funds were taken out of paycheck?! With over $50,000 in this company, I would expect at minimum, a quarterly statement... Nothing! Yes, you can check balance on line, that is about all you can do online. Your money means everything to them, you mean NOTHING!

Avoid this company at all costs. Without notifying us, they changed my life insurance policy from $20 to $137 a month. When I asked for a refund, they said it was all in the contract. Please avoid this company and never deal with anyone that has these types of policies in place.

There is no help picking your investments. The website is terrible. You can't see you daily/hourly investments like you can on TDAmeritrade. I have multiple investments and I am stuck in this one because it's a 401k. I can't contribute to my own IRA and get tax deduction. When I call no one knows how to navigate their site. This conpany has a poor rating for a reason....frustrating I have asked my private financial CFP for assist me.

Horrible company!! They do everything possible to avoid you!! Replies take a month or more at best! Totally inept!! Three months until they finally approved a POA, and they still refuse to answer the phone.

They denied me because I’m fat. Pride themselves on how they don’t do medical checks, but gosh darn you better not be overweight. Smdh

I only spoke to them on the phone about my claim,they were very helpful, Ms.Lacey was top notch professional

Called to check some information on my account. The employee - Dorothy Waltz - didn't have the answers so I asked if she would have someone call me back. She yelled " Take your business elsewhere." and swore at me. I am afraid to call back. She was terrible, it's hard to believe someone would employ her.

This company is 100% shady. They offer you this "free" $1000 worth of life insurance for being part of the Credit Union, then they nonchalantly start draining money from your account, claiming that you previously indicated.... wanting supplemental insurance. They do this in a very unscrupulous manner, in the disguise of their "beneficiary form" that they send you via mail, for the "free" $1K. I never signed up for any extra plans/ insurance, yet they felt comfortable debiting my account. I never even gave them permission through CACU to even be connected with my bank account. I am very disappointed in both institutions currently. This is BBB material, for sure. BEWARE. Check your bank accounts daily.

My wife has a credit life / disability claim pending through our local credit union. MAX CREDIT in Montgomery, AL She has been working on getting her claim started and paid for well over two month. She has been receiving her short term disability through employer since May 2nd. She keeps being asked over and over for the same information. We possess good confirmation slips showing where information has been faxed and received but they keep requesting the same information.