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I truly suggest to everyone just stay away from this building to live !!!! The most worst experience I’ve ever had rental apartment in Canada!!! Poor management!!! Since the day we moved in !!! They told us a time to move and when we arrived, nobody answered!! We waited for 2 hours and the moving company charged us $400 more !!! Our unit has a lot of bugs, broken cabinets, mirrors. When we wanted to rent it, the building manager told us we definitely fix them before you move, after 1 year, nothing fixed !!!! Lots of problems in the building and unit !! Laundry machine doesn’t work good, very dirty and doesn’t have dryer. Washing machine doesn’t work. Despite we asked them to repair or change them,no body is responsible. The only positive thing is nice view, that’s it !!!!

I truly cannot emphasize strongly enough not to make 160 Smith Street your home. When we first moved in management was great and we loved it, but the building staff changed, and service went down the toilet. Here are just a few of the issues we’ve experienced: Our fridge was broken for nearly six months. Me, someone with no experience with fridge repair, was able to diagnose and find the fix online in approximately 15 minutes. I reported this to the management company along with a video of the issue. It took several visits where we were begged off because the problem was intermittent. It was only after my spouse wrote a critical review here on Google that they came and took steps to rectify the issue. After our tub tap was replaced by their maintenance staff, we had leaking into our bedroom. We reported it and it was fixed within the day because it was water damage to their property, of course. We disclosed a health condition that required that the carpets be cleaned in a timely manner to remove the mould and mildew. I even offered to do so myself if they indicated what products we should use and was told that it was their responsibility to clean it. 8 weeks went by, and it took numerous visits, as well as management telling us they “needed to see if the issue was our fault”, even though it was documented after their faulty repair and we were promised carpet cleaning by the maintenance person. During this time my spouse experienced health issues as a result of his condition being exacerbated by the mould in the carpet. We had to get extremely firm with them before someone was finally sent to clean the carpet. We frequently did not have water for extended periods of time. Sometimes they let us know. A lot of the time they didn’t. Early this year we didn’t have warm water for two days and didn’t have water, period, for much of this time. There are no windows that open in the 2 bedroom suites, which means you are at the mercy of building management when it comes to air conditioning. We had no issues with this until the management staff in the building changed. Beginning in 2021, it frequently became uncomfortably hot in the spring and fall and when we complained we were told to open a window. Management frequently opted to come in-person to respond to our complaints during a pandemic and did not understand why we didn’t want them in our home. I suspect this was to prevent us from getting things in writing. Only once did we receive a lease renewal within the time period prescribed by Residential Tenancies Branch legislation. In 2021 I was calling almost daily for 2 weeks and begged off every time. Once they lost our signed lease renewal, causing panic when we received documents alluding to our move out. The laundry machines in the suite are combo units so to wash and dry your laundry takes 4.5 hours and your clothes still come out of the machine wet. To cap it off: we booked the elevator to move out, by email and received confirmation in writing. The day of our move, management staff accused us of not booking the elevator and was confused when we insisted on showing evidence to the contrary. This level of incompetence and lack of care is what we’d come to expect from their management staff. We still have not received our damage deposit, or the $300 rental incentive we were promised when we renewed in 2020 or the $50 key fob deposit we gave in late 2019. We have contacted the Residential Tenancies Branch in order to get the funds we are owed. To protect ourselves, we demanded copies of the move out report, saved copies of our leases, took photos and videos of our suite just before the inspection, and audio recorded the inspection. I would strongly encourage any prospective and existing tenants take steps to protect themselves in a similar manner. Better yet, find your home in a building run by another company.

Hazelview Property is a wonderful place to live. Excellent customer service and great management team. Quick response from management whenever repair or services are required in the apartment. I recommend this place, try it and see for yourself.

Residents and pets alike should prepare to be terrorized by consistantly incompetent management. From power outages lasting multiple days, water shut-offs with no warning, and a faulty fire alarm system which goes off at all hours of the day and the fire department struggles to turn off, it really is a terrible experience. Management will not provide upkeep for these services, so they are always doing "emergency repairs" that likely otherwise could have been prevented. I have lost wages not being able to work from home during the pandemic due to the power outages, and I am a step away from getting my dogs a Xanax prescription because they are terrified of the fire alarm going off. Oh, and there is a chunk of our parking garage that collapsed and was never cleaned up. We were meant to receive a rent incentive for renewing our lease, a free months rent. They went ahead and withdrew the funds anyways on our free month. It took roughly 2-3 months to get our 1500 dollars back. All the while the woman working in the office still felt the need to harass me about not squishing down my recycling enough when it was their fault for getting rid of HALF of all recycling bins for the building. 0/10 would not recommend.

Amazing property and with lots of amenities. Right in downtown and very near to offices, hotels and restaurants. The process of moving in went really smooth, all thanks to Nikitha and she made the whole process look easy.. She was really helpful and supportive in preparing the move in documents. The single bedroom unit that we saw was kept in mint condition and looking forward to move in soon.

Constant fire alarms with incompetent staff. You will go broke living here for nothing. The power surges and maintenance suggests you plug your fridge into an extension in the hallway, they don’t care about fire risks. Also, the lower parking garage is falling apart. They have beams supporting it for 5 months and still haven’t fixed it. Terrible building, terrible management. Do not move here

The building has gone downhill quickly. Preventative maintenance is a thing of the past. Emergency repairs are the new normal here. Water shutoffs, power outages, a literal collapsed ceiling in the parking garage that will never be repaired are all normal. When the power was out for almost two days staff wouldn’t reply to email nor did they even send out a communication saying what happened or what was being done to get it fixed. Update 1/3/23: I’ve been told there is new management and they are trying to fix things. That’s great to hear. If things actually improve I’ll be revising my review.

Quite controversial experience. Very good cleaning team and repairs guy that loves his job. Management - a unique combination of deceit and negligence. I got a "no" for any request I made, no matter how reasonable including parking stall change or service elevator booking. I hope it's just something personal and she is professional with co-workers and other residents. May be I reminded her of someone from her past that she was never able to get over. However, after 8 months of requests that went ignored and with some other issues, I decided to move out. By the way there are always available units in the building with cool discounts, making subletting process a hopeless endeavor. Move-out report was perfect. Six weeks after I moved out, they returned 53% of my damage deposit. Further discussion revealed that they made 4! errors in accounting, and instead of notifying the resident, they re-printed the lease agreement and imitated my initials. So all the errors were simply taken off my damage deposit. After I confronted management on that, the general manager admitted the errors and GAVE HIS WORD that all errors will be corrected and I will receive my full damage deposit. Guess what - his honest word is worth 93CAD. If you decide to live there: on top of rent you pay heat because heating coils are electric. up to 150/month and a mandatory insurance. Take pictures of any document you sign. Don't buy their honest words

The only person in this building who get the job perfectly done is the lady or the team who clean the building. I lived in 4 buildings before and I never felt helpless, worthless and unheard like this. To be honest I would not like this even for my enemy.

They ask you for reviews before the application process to secure positive engagement. All current tenant reviews are the accurate ones.