Service King Collision Repair of Ontario

I am basing this 5 star review on the Staff. They seem knowledgeable and very friendly. I can't say anything else because we were only there for an Appraisal. Earning a 5 star Review is saying something for sure- if it is all based on how great the Staff handled our situation! : Thanks Service King

I had my car repaired here on January. They were professional and friendly. I was happy until after driving for two days, I noticed my car sounded and felt differently the whole time. I popped the hood and easily found that the air intake silicone elbow was installed wrong. It was flipped up-side-down. And because the elbow has a specific shape, it CANNOT be installed up-side-down unless someone forced it to fit which caused the elbow to come off easily because of the vibration of the engine from the intake pipe; therefore, my car was breathing dirty air into the turbo without any filter. This also exposed the map sensor and got covered in dust. Then the A-pillar plastic trim came off while I was driving. The other peace was also loosing. Had a chip on the windshield but never got fixed. I came 3 times for the above problems, and it took them almost 2 months to replace my MAP sensor, A-pillar plastic trim...and the chip on the windshield got ignored even that the manager told "the windshield [would] be replaced" but nothing ever happened... Ok here is the second problem. I had a trip to Vegas in July to make up for my wife birthday and our wedding anniversary. The drive was 4 hours, and after 2 hours 30 minutes driving, I looked at my temperature gauge and it was approximately 80°F more than usual. 15 minutes later my car lost speed and I could not go more than 40mph, could not go up hill. I pulled over on the freeway in the middle of nowhere, popped the hood, examined the engine bay, found the problem! The intake pipe came off from the turbo and caused the engine to loose boost. No tools, no lift with me so I had to called a tow truck to come pick us up. Waited from midnight until 4:30 a.m. on freeway in the dessert in order to get a tow truck. So my car was towed to a Ford Dealership in Vegas, they found the same problem that I found, and also told me the reason for the car got hotter than usual. Simply the cable connector of my grill shutter which opens and closes automatically so air can go through the intercooler and radiator to cool off the car was NOT clicked in all the way; it came off, shut down, caused the engine to be heat soaked with almost 100°F outside. My happy anniversary trip started with a disaster knowing that these problems caused by whoever put my cold air intake back on the car. Do I have a reason to get mad? YES!! I came back to this shop, showed them the invoices for the expenses caused by this incident. They told me they would sent my invoices to my Insurance, so I could get me money back. Days,weeks & months patiently waiting with no update. I called my insurance claim representative, but she didn't receive anything. Then I called back to service king asked them what happened and I was told the invoices were sent. So I asked them to send them back one more time. Weeks after I call my claim representative to check with her and she still said nothing was recieved. Call back to service king again to see what was going on. And the front desk person told me my guy was not available at the time and ask me to leave a message for him which I did. Weeks later, I got no call back. 5 out 7 times I was ignored when I called, left messages and asked him to call me back. recently I called again asking them to email me back my invoices so I could sent them myself to my claim representative. The front desk lady keep asking me why and seemed like she took it wrong. all i wanted was to have a copy of my invoices to sent them and get refund from my insurance. I DID NOT ask Service King to refund me. and she kept refusing to let me talk to my guy or the manager. why? she put me on hold for more than 20mins and then just hung up on me. I called another day, talked to my guy. he said he would find those invoices and let me know. again not a single call back. So then I called again and again and got a disapointed answer "couldn't find them". Meaning what? You lost them! Nice work!! I'm so done with this place. Negative 5 stars if that was an option. **More problems were not mentioned in this review**

2/1/2023 2ND VISIT -DAMAGE BUMPER : took my car to get my front bumper replaced and again they did one amazing job. I'm so happy my car looks like new. a shoutout to KENDRICK !! he always keeps me inform of my car and provided me with updated !! you rock!!! thanks somuch for all the great service and all the staff the front office lady is so sweet and friendly ALL THE STAFF IS AMAZING and my car looks great!!!. 5***** THIS IS THE PLACE TO COME IF YOU NEED REPAIR SERVICES FOR YOUR VEHICLE!! THANK YOU AGAIN 100% recommend this place !! I got into a car accident and after calling so many place I was so lucky to find Service King Collision this review is based on my personal experience. First I was desperate and upset because of my accident. My first contact was RAUL,. the nicest person that helped me through out the entire process helping me get my car in and quickly into the shop to get repair, they make the process so easy and everyone in that office is nice and friendly and HONEST!! THEY explained step by step and they keep you informed by texts and calling you to give you updates AMAZING PLACE AND MY CAR LOOKS BRAND NEW they fixed the front and back bumper and other other areas. the service is amazing. I WILL RECOMMEND THIS PLACE TO ANYONE THAT WANTS GOOD SERVICE AND EXCELLENT RESULTS I'M VERY HAPPY WITH MY CAR ND LOOKS BRAND NEW - Excellent service and understand and listen to your needs and t -All the staff is professional and they explain in detail the entire process -The building is very professional and clean - you get text updates all the time to let you know the estimated time and how the car is getting done - RAUL !! THANK YOU FOR YOUR EXCELLENT SERVICE - no hidden fees or anything they disclose all pricing -my car was completed and fixed way ahead of schedule - My car was detail and clean looks so nice -the pick up process is simple and easy Iam big with reviews, I will not right a good review if I was not happy and satisficed with the service and will RECOMMNED THIS PLACE TO ALL LOCAL RESIDENTS THEY TREAT YOU WITH RESPECT AND THEY UNDERSTAND WHEN YOU ARE IN A BAD MOOD THEY WILL WORK WITH YOU. 100% excellent collision Center. THANK YOU TO ALL THE STAFF THERE !!!! I'M SUPER HAPPY WITH MY CAR.Service: Body & Trim

This place has a great reps that keep you informed about the repairs being done to the vehicle. Julio Sepúlveda was a great help.Services: Painting

Left my car like it was never rear ended! They fixed it within a week!

i recently had to take I took my car in for collision repairs. I found Service King to be a top notch organization! Chiefly I was impressed with the initial meet and greet and the plan for keeping me informed about the progress of the repairs. Kenny was my service agent and he kept me abreast of every detail of the repair and even got the car back to me earlier than anticipated. The office space, reception staff, and technicians that took care of my car were all exemplary as well. Professional, friendly with attention to excellence is what I experienced during my visit. The office on Cedar was convenient and took care of my needs. Thanks Service King...my car looks new!!!

Amazing service in a tough business climate these days - so impressed with their staff and their great work on two of our cars. Thank you Service King!Service: Painting

I have brought my car in for repairs twice now absolutely wonderful service quick helpful Jennifer the manager is top notch the staff is always so nice and helpful I am so grateful to have a wonderful place to take our vehicles when they’re in need of repairs.Services: Painting