Reviews
Quick to respond. We paid the fee and requested a written report for our insurance company. Several attempts to get a report, never received a report. In the end, poor service, and felt a bit scammed by this company. Recommend not to use them.Service: Water damage-related cleanup & repair
My Problem - City Sewage Backup in Basement!!! My Solution - Servpro!!!! Servpro of Cambridge/Belmont and their staff were the most professional, efficient, responsive, timely and friendly business I have used in time of emergency. Raffi the owner gave me a level of reassurance during a stressful time that the job would be handled quickly, professionally and with little intrusion on my life. I cannot say enough about Sergio and Melvin's Managers willingness to make a horrible situation look brighter. These two guys along with the clean up crew Adrian, Roberto and Michael kept the mood light while they worked, showed up on time and got the job done to perfection. Team work across the board from everyone made this company a well oiled machine. I would recommend them to anyone and everyone.... If you have a problem with water or fire damage, look no further than Servpro of Cambridge/Belmont. My basement looks great and I am beyond happy with their high level of service, friendliness and professionalism. Thank you once again for all of your help!!! Karen
Great experience from start to finish. Raffi had a crew at my house within an hour of my panicked phone call when my washer flooded my condo. The first thing Melvin said when he arrived was “Don’t worry we will take care of everything”. And they did. They were professional, thorough, and kept me updated on progress since I was not on the premises. They moved furniture, dried everything out, and then were very strategic in their demolition minimizing impact while still removing the wet Sheetrock and insulation. My insurance adjuster was impressed as well. I would highly recommend this particular ServPro office.
Water damage to your home is its own special hell, but Servpro made the remediation process as painless as possible. After leakage following a botched repair, I called them on a Wednesday night, and Raffi had a team at my house early Thursday morning to estimate the job -- and as soon as we got in touch with our insurer and authorized the work, Servpro was ready to go. They ended up finding mold in the walls and doing more extensive work than planned ripping down two staircase walls and a high ceiling, but they were punctual, communicative, extremely efficient, and meticulously clean. They also were able to recommend a contractor who specializes in restoration after water damage, so we'll be able to get back into our house in days rather than weeks or worse. I hope I never have need of their services again, but if I do, I know whom to call.
Servpro Belmont/Cambridge did an excellent job with a difficult broken sewer pipe in the house. They were responsive, and sent a competent and professional two person team. I would definitely use them again, and recommend them highly for any house "emergency."
Last winter, our basement utility room was flooded, and it took us a long time to find the source of the water. We were very fortunate that ServePro was able to get to us quickly, because they saved us from much more damage to our utilities and our apartment. Sergio and his crew were lifesavers and we remain very thankful to them. We hope you will never need their services, but if you do, call ServePro right away. You will be glad you did.
We had the nightmare of all nightmares occur where we were awoken at 2am in the morning to sewage water pouring out of our toilet in the basement bathroom at our home. And let me tell you thank god for Servpro Cambridge/Belmont. I immediately called them despite it being 2 in the morning and less than 6 hours later they had a crew at my house. Yes they arrived at 7:30am! The crew was led by a gentleman named Melvin and he and the two other guys he had working with him could not have been more professional and polite. They were simply amazing! They worked nonstop from 730am to 5pm and were able to remove all the waste, power wash the entire basement and disinfected everything. They even went so far as to take pictures of all the personal items that were damaged and needed to be discarded so that we could use those pictures for our insurance claim. Furthermore, my wife is 7 months pregnant and was scared to be in the house after the disinfectant spray was applied throughout because of potential fumes. Well Servpro even has an answer for that- they use a toxin free food grade anti bacterial spray which is completely safe for kids, pets and pregnant women. You can never really imagine the horror of having sewage water pouring into your house unless youve experienced it, but we feel so blessed that the amazing team at Servpro took such amazing care of us. They are the best and I say with utmost confidence that there is NOBODY you’d rather have helping you when disaster strikes than these people!
We called Servpro when our basement used for storage of personal items and a workshop unexpectedly flooded with a mixture of sewage water and groundwater. Michael was so easy to coordinate with and had thoughtful and knowledgeable answers to all of our questions. We had managed to pump out the water ourselves so his crew lead by Sergio came in to clean and sanitize everything on a timeline that worked for us. They helped us decide what was and wasn't salvageable, disposed of everything that was ruined, and left our basement dry and smelling great. They made it very easy to coordinate with insurance as well. We are very impressed with Servpro and so thankful for the careful job they did!
Have used Servpro Cambridge/Belmont a few times now to deal with water leaks. Each time they were super responsive and were able to come and deal with the problem right away, which is super important in these cases. The last job they did for me they even helped to coordinate a carpenter to help and repair the damage after it was taken care of by Servpro. Overall, I would highly recommend Servpro Cambridge/Belmont. I have worked both with Raffi and Sergio and both are really fantastic.
