Reviews
This company is stellar in the way it handled my recent flood issues with one of my business locations. From the quick response, the excellent communication and the way they handled the entire process, I felt like I was given superior service. I would recommend this franchise location above all others as they have such great integrity. I had a previous experience with ServPro of Skagit County four months prior to this mitigation and I felt like I was overcharged because they thought it would be an insurance claim. In fact, I had the same flood issues in the same location four months ago, so I'm really comparing apples to apples and I feel like this ServPro went above and beyond to help me beyond my expectations. Hope I don't need to use them again, but if I do, I will call them first! Thank you Tricia and crew for making me feel like I was important.
5
7 years ago (05-04-2018)
Everyone told us ServPro was the best and it is true! We had a minor home disaster recently and they were on site the same day we called with dehumidifiers. We received very personal care and thorough communication. Not only that, I see them all around the community at other events and they are all just the nicest people to know!
5
7 years ago (12-07-2017)
Waiting to see if issues are resolved. So undecided review.
3
7 years ago (16-04-2018)
The Servpro Scam
This business franchise has to be one of the biggest scams in the USA.
Using lies and deceit,they are Wolves cloaked in sheep's clothing preying on victims of home disasters.
While our home was still burning,with fire trucks and police still on site, I was approached by three people out of no where.
They handed me business cards and pamphlets while telling me how they where there to help me deal with what was happening.
Never having been in such a situation before i had no idea they where common Vultures.
They sit and listen to police and fire scanners just waiting to find there prey.
One of these scavengers was a representative of Servpro.
She gained my trust by trickery under the pretense of being a neighbor that lived just a few homes over.
I felt a neighbor would definitely be looking out for my best interest.
Unfortunately i found out later this was a total deception.
Only five days later even before we were even settled into a temporary housing situation she and 2 other Servpro reps where hounding me for what was to be there first of many payments to come over the next couple of months.
Ignorantly i was rushed into signing some documents.
Little did i know i had just handed over an open checkbook to my claim with the insurance company.
Servpro never provided and estimate or quote on what there services included or any of the cost.
In conclusion Servpro bamboozled my insurance claim for more then 25,000.00 dollars to load,clean and store 21 items (about a one bedroom apt) for 45 days.
The overall value of the items when purchased new was approximately 4,500.00 dollars.
To add insult to injury Servpro attempted to bill my insurance an addtional 13,000.00 dollars for cleaning and delivering back to me an additional 5 items consisting of 3 paintings a refrigerator and stove.
Thank goodness i was advised by my insurance company of this and i was able to reign them in and stop this absurdity.
I personally picked up my belongings in a small 15 foot uhaul truck from Servpro and placed them into our apt.
Servpro was going to charge 3500.00 for this service.
Upon unpacking my few items i found 2 broken lamps,all the hardware to assemble our bed missing and soot was still on some of the items.Other items that had been cleaned by Servpro where damaged they had paint and finish stripped off of them.
To no surprise now Servpro is billing $3626.46 dollars for the storage of the 5 items they had at the subcontractors warehouse for storage!!! What a joke!!!!
I guess since i didn't allow them to make the 60% profit they where going to make by having there contractor clean these 5 items they are going to make money somehow by claiming storage.Unbelievable.
My advice do not call these people for anything if you can help it.
If they come to you unsolicited shooooooooo the Voltures away.
Do not listen to any stories from there reps its nothing but lies and the only person they are looking out for is there profits,obviously these fire truck chasers are on comission.
I am reporting them to the BBB and filing a report on RIP OFF REPORT.
You will see tons of bad reviews on Rip Off Report regarding Servpro all over the USA.
1
7 years ago (19-08-2017)
Working with ServPro for helping with larger products that I can't take on due to licensing and insurance reasons, Stephanie House has been taking great care of customers of mine and it's great that we are able to work together.
5
8 years ago (23-02-2017)
