Reviews
My condo had water damage from a line that leaked above my unit, so I contacted Servpro of Redmond. The process started out excellently with great customer service, prompt service, and great documentation of the damage through photos. They set up their dehumidifiers, ripped out the damaged flooring and walls, and cleaned up the mold in the wall.
Once they claimed to be done with the job, it became readily apparent that there was additional water damage in a room adjacent to the leak, with the hardwood bubbling up next to the wall (which is how I knew about the leak in the fist place, the hardwood started to bubble up). I called them to come back out and finish the job (rip out the damaged flooring and the rest of the wall). The sent a rep who said that oh yeah, that definitely looks like more water damage. He got out his moisture meter to measure the area, but couldn't find any water. This was after they ran their dehumidifiers for days with the heat blasting.
They start to claim that it's probably a leak from a different source, which would have been extremely coincidental. They tried to claim that a leak happened in this adjacent room that shares a wall, and that I should open up a second claim with my insurance company. What actually happened is that they didn't finish the job the first time around (rip out all the wet, totaled wood) and then they let their dehumidifiers run until the place was dry.
The owner of this Servpro location Steve came out and proceeded to come up with some of the most outlandish excuses I've heard in my life about how there could be water damage in this adjacent room. He seriously asked me if I have cats that were peeing on the walls and which damaged the floor, as though you wouldn't smell urine if that were the case. I have no cats, but these are seriously the types of excuses and theories he was coming up with, rather than owning up to the fact that they didn't finish their job. Steve completely lost his cool when I asked my USAA rep if it would be possible to have a different service come and finish the job. He threaten to sue us, and called my family fraudulent as though we're trying to get away with something, and stormed out of the unit like an unruly teenager. How he ever became the owner of his own business is beyond me, but one thing that's for sure is that he has no place dealing with customers. A fine way to treat a 76 year old veteran and their family.
USAA then had a second team come out from a different Servpro, and they immediately were able to see that the first crew indeed had not finished their job. The water damage was from the first leak. Avoid these guys at all costs, it's one thing to make a mistake and not finish a job, and completely another to not own up to it and then to get combative. You've been warned if you're considering using these incompetent people. These guys easily added an extra two weeks to the job since the construction contractors couldn't begin until the water damage was completely remediated.
1
7 years ago (13-04-2018)
