Shannon Rush, DPM

Very clean, nice, and quiet medical facility. On Saturday, there are lots of parking spaces. Look for a convenient walkway from the parking area to the building. There is a patient drop off by the curb near the entrance. Saturday is to serve appointment patients as it is not too crowded as some dept are closed.

Doctors are great and they see my problems right away and suggest a good treatment plan. However, it is almost impossible to reach them. Waiting for more than an hour to speak to representative for scheduling? Sure! Automotive message over the phone saying "Use the app to schedule easily" and then app says "no available dates, try a phone". Wait time for doctors visit 3+ month is a common thing too for several departments. Based on all of that, I can give only 3 star review, even thought from a specialists perspective the place is totally 5 stars.

This review is for the pediatric front desk for regular visits post pandemic Sept’22. They have no empathy for your children. Kid is under 2 and cannot wear a mask. They make us wait on the other side of the wall entire area was empty limiting the kids access to a fish tank. Reason - “we are keeping unmasked children separate.”Our kid did not have any symptoms or fever and there was no one else near the fish tanks. I wasn’t happy about it so they went on a power trip to make us wait for no reason, claiming we were late we were within 10min late window which is acceptable with a child. They gave no wait estimate. We left coz it was a precautionary visit child is not sick. We are not coming here again. Sorry Dr Lucy Shen, you are great but your staff sucks. Let us know when you open a private clinic with better service. I realize that many neighboring parents have no other option but to come to this place, coz this is really the best your high paying jobs can afford in the Bay Area. I suggest you drive up a little to get a different pediatrician private clinics or south. Raise your standards ppl, don’t accept mediocre service.

Don't go to this health center. Avoid it if you can It charges an unbelievable high price first time office visit. The whole visit only 10 mins however it cost me 500 dollars to see a small skin problem. Open your eyes to see the 1 stars review. You don’t want to waist your money. If I know the price would be this high above the market ahead of time I won't even go there. Avoid this health center if you can. This is a miserable experience to received such a over charged bill.

The questions the front desk staff asked were - questionable: Have you tested positive for Covid in the past 10 days? Do you have any Covid symptoms? Fact is even you tested positive, you'll be mostly recovered less than, in or after 10 days. And people are not gonna tell you if they are sick, not to mention if they aren't even aware of it. So what is the point of even asking? Moreover, what happens if I answer "yes", you gonna turn me away? So I unwillingly wear this damn mask for nothing? And you know it's useless yet you still force me to wear it? Did the clinic/hospital ask people about flu symptoms in the past when it's flu season and people get sick? Why doing it different now? Why intruding patients' privacies? Do I ask you if you get laid last night? Why do you need that extra federal funding when you are self labeled as "community-owned and not-for-profit"? It was fascinating to see the desk staff rubbed their hands with sanitizers every time they touched your card. It's like eew, I don't want your germs. You know what happens to Germaphobe? Sutter Health, when are you going to stop the stupid and act normal? The medical staff we saw however was great!

Incredibly +poor voice recognition software. I have called multiple times and without any return call. Sutter "Health" is only interested in the health of their profits.

I recently fractured my fibula and came here for care. The doctor, techs, PA and office staff are superb.

Earlier if you call urgent care they were v helpful . Called this morning for some answers staff was v rude ..hope they Improve . Medical facilities should recruit people who care and understand the reason why we chose to call them first !!

I saw a doctor here by the name of Yanjun Wang, MD. She misrepresented what happened during a preventative checkup, resulting in a ridiculously high medical bill. When I asked her to explain why she wrote inaccurate notes about our visit, she acknowledged it should be fixed, but not before she blocked me and told me she's too busy to actually take action. If you check Dr. Wang's page on Yelp you'll find many patients with similar experiences. The main criticisms are centered around asking a vague question during a routine check up and billing you as if she performed some sort of specialized medical service. In my case, she pretended she performed some medical tests that never happened and diagnosed me with a problem that we never discussed. Please be careful because Sutter hospital does not have a process in place for handling these disputes; it's the doctor's word against yours. Instead, Customer Support will refer you to the billing department, who will refer you to your doctor, who will refer you back to billing. Each group will just shift the blame until you give up and pay them for medical advice that never happened.

I had positive experiences with PAMF in Fremont, so I chose to start care with PMAF in MV when I moved here, hoping to receive the same quality of care. Oh boy, was I so wrong. I scheduled and went in for a physical exam, a covered preventative care. I met with a NP due to the shortage of availability from MDs. The NP asked routine questions regarding various aspects of my health and suggested to order lab tests. Never once in the appointment where the NP indicated that some questions SHE ASKED were outside of the coverage of preventative care. I didn't even ask questions that could lead the discussion into something else rather than a physical. To my surprise, I received a bill indicated two services for that day, preventative care AND a medical office visit. I took my actions to appeal and obviously the billing department states "our provider said she did this!" to justify the billing fraud. I took my action to appeal again and it was quite a disappointment that the billing representative was strongly suggesting that "nothing is going to change the fact you have to pay us." I scrolled through other Google reviews on here and it seems like this is not the first time that PAMF MV providers engage in billing abuse. I'll continue to my effort to appeal and otherwise report billing fraud behaviors to California Department of Health Care Services.