Shaw's Jewelers

I was just charged $102 to pay for swapping out two watch batteries and taking out some links in two watches. While the $12 per battery is fair and only slightly above average fees, I am plain and simple shocked that a reputable chain would charge $36 per watch to take out some links. What on the earth justifies this price, and how much labor costs can one charge for this simple task? I could have bought a new watch from what I was charged for the links! I mistakenly chose this place because I thought it would be cheaper than doing this in downtown DC, but Robert Laurence jewelers near metro center charges $10 for link removal! Do not go to Shaw's, it's absolutely overpriced!

Jerry, Jerry, Jerry Kitts is the best!!!! He is the best customer service representative there is. He goes above and beyond of what is expected of him to find the best deal for his customers. I would absolutely refer anyone to this Shaw's Jewelers location where Jerry Kitts works!!!!!!

One star is given only because I want to make this review i am totally surprised they actually spoke , walked in and was greeted with a seated young lady my thought was her legs must be broke she did not stand to greet me and I was not properly acknowledged. I asked her if they carried David yurmans she had no clue what that was she did not ask afterwards If I needed anything else there was another customer there whom this young lady was not helping another gentleman behind the counter was and I still was not able to get her full attention,she seems clueless to what was going on just by the look on her face maybe I'm wrong , but for me I love digging for gold but my experience Will never allow me to dig there ! I usually don't shop at those lower end store anyways I was just bored and wanted to blow some cash...