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Reviews, get directions and contact details for Shell Gas Station

Shell Gas Station
Address: 621 SE Grand Ave , Portland 97214, OR, US
Phone: (503) 232-2498
State: OR
City: Portland
Zip Code: 97214



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Reviews
24 hours means 24 hours. The pumps are 24 hours, but the store is not. If you come by here at two or three in the morning you have to convince the clerk to unlock the door for you
The guy at the gas station who is supposed to pump the gas is useful. He doesn’t pump gas. He talks on his phone the whole time, like doing nothing.
Love supporting the local businesses and this is one that just really helped me with a lot of grace and kindness. Cliff was wonderful to work with and while we were looking for bagged ice a gentleman named Greg came around the corner and offered his hand to assist the two of us with the request. I broke my collarbone this afternoon and they assisted me when I needed it the most. Thank you for your support, grace and kindness. It’s nice to be seen and so I return the favor to you, it’s nice to see you both as well and I give you a debt of gratitude that is beyond measure! Thank you beyond beyond beyond
Ka'ena working the register inside was a bright light of a human being who alone makes me happy at the thought of returning for some snacks and gas, i'd say
If the gas station attendant was any less competent we'd be in Idiocracy. I wouldn't ask them for anything specific and if you need anything I would go inside where they are a little more competent. I'm so tired of them not paying attention and then holding money like everybody's got a million dollars in the bank. Some of us like to eat, and we have to get gas on the way. I wouldn't stop here..
Terrible service. Gas attendant was glued to his phone the whole time. He put my card info in, and put the pump in my gas tank. A few minutes later he takes the pump out and sets it in the cradle. He puts the gas cap on, and I leave. Lo and behold, I look at my gas gauge, and it’s still on empty. I checked my bank account and no gas charge. This guy has one simple job, and he can’t even do that.
It felt terrible today while I waited in line as I watched the cashier treat a customer worse than trash. The customers card was being declined for a chip malfunction and we've all been through it but the way the cashier belittled this lady in front of all of us waiting was shocking. The cashier snapped up her items and said it's being declined you can't have these, "next"!!! Then she paid another way. I blame poor management and leadership at this place to allow people to treat another this way.
Not understaffed or over worked at the moment, but very rude staff. A gentleman came in and asked for the restroom key with no answer and after asking a second time was told "I heard you the first time"... after paying for my items I said thank you, with just a blank stare as a response, wow. Thonga or what ever his name is needs a class on customer service at the least.
I will NEVER go there again!!! I have run gas stations myself, and have never seen such poor customer service. I also have never run into a station that requires anyone... let alone disabled people go inside to pay a set amount like $20 where no change would be needed. The people inside were no better. And to top it off you have to pay more for this abuse because they know there aren't many other stations near by. Get it together people!!!
Don’t expect full service help. I wish Oregon would go back to the full service law.
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