Sheraton Boston Hotel

Location, location, location!! This downtown Boston property is in a perfect location for your visit to the city! Directly across from the Prudential building - you can access the Prudential and Copley Square malls directly from the lobby - offering you great options for dining, shopping or simply walking during a harsh weather / winter day. The property has old bones but has been kept up perfectly. While the furniture in the room might not have been my first choice folks share the property is dated - every detail in the room is kept up perfectly - and beds are incredibly comfortable. Starbucks coffee is available in the room and the housekeeping team does an amazing job. Overall the staff at the property is great and accommodating. The hotel has a large and spacious gym - with a book that is indoor in the winter months but with a sliding cover that is outdoor when weather allows! While the property has not brought back a lounge for those who would select this or have access due to status - should your status allow, they do offer complimentary continental breakfast. Hotel, please note - perhaps consider offering a full breakfast to those eligible - the $7 up charge - while small - seems unnecessary. While on requests - last suggestion, consider upgrading your bathroom amenities. The quality is poor and does not suit the quality of the hotel, a good option are the dispensers now widely used by most properties! Thank you to the hotel and team for a good stay!

If you are only concerned about location then this is a good spot with the connected mall, but the rooms were in need of an upgrade 10 years ago and look to still be waiting. It's the little things like the alarm clock was 20 years old and instead of a minor investment like most hotels with a clock that has chargers, they instead bought an industrial charging station to take up room on the nightstand. Elevators are also not for the faint of heart as most of them shake on the way up. It's too bad b/c with a little investment in the rooms could make for an all-around nice hotel. In line with several other posts, the staff was friendly but many times I saw a huge line to check in with maybe 1 or 2 people working the front desk so be ready for a lengthy wait. I stay in a lot of Marriott's and for the price, there are much better ones in the area.

Friendly front desk and housekeeping staff and very nice fitness center, but my room had no microwave and when I called the front desk to ask if there was any place in the hotel l where I could use one, they said they would send one up at an additional cost of $25.00. Also know that the bathrooms have no towel racks at all, so good luck trying to hang anything wet to dry. The hotel really does need to go to Home Depot and make investment. I've stayed at 2-star hotels with a better understanding of the basics people need in their rooms so kind of surprised this hotel is widely seen as a 4-star property.

Summary: A+ service. Dated room 2 double beds, but good value for the price. Nice pool for the kids to play. Stayed over the weekend with our kids. The woman at the front desk checking us in was friendly, efficient and a pleasure to speak with. Later that evening I went down to the "market" to buy some milk for my toddler and it was closed. The gentleman at the receptionist went out of his way to the employee break room to get me a cup of milk.

The Hotel was the perfect place for our trip. The staff were so friendly and helpful, it felt like home from day one! We also loved that this hotel is close enough to lots of great attractions but still has some peace when you want quiet time away from exploring town?

The room was too small for king size bed Only had one night table and lamp. Old chair did not have a lamp and the only other light was a desk lamp I dragged to the chair so I could read. No towel rack except in the tub. Water accumulated in the tub while taking a shower and there was no grab bar. Great location.

Rooms could use some updates. Otherwise, the location was perfect, plenty of amenities, pool area was awesome. The staff was very pleasant. The concierge man was very funny. Cleaning staff saw the so not disturb sign, but when I got back to the room, she insisted she take our trash for us and asked if we needed anything. That was great.Rooms: 4/5

Check-in consisted on standing in a line for almost two hours. When we left for dinner the line to check-in was still out the door. As a result of the extended check-in we had to cancel several of our plans. No valet parking in the middle of Boston was also a bit of an issue. The air conditioning did not work properly, which made for an uncomfortable sleeping experience. The room was very small, and the bathroom was tiny. We ordered room service for breakfast. They brought no condiments or silverware with breakfast. By the time we got in touch with the lobby and they sent some up everything was cold. We shared our experience with the hotel. We were contacted via email and told they'd applied a monetary credit to our card on file. After a couple weeks we contacted them back as we didn't see a credit. At that point we were informed that they weren't able to provide the credit, which they had previously said they had already provided. Never contacted us to inform us, just hoped we wouldn't notice. An absolutely horrendous experience all around.

Likely the top hotel in Boston. The rooms are large and clean. The Charles River view is spectacular. The staff are without a doubt the kindest and most helpful I have ever seen at a hotel. Particularly Desiree from the Elite desk who ensured our needs and requests were met with speed and kindness. The cleaning staff are also extremely kind.

I am so glad I stayed here. I almost didn't because of the reviews. I had the best stay. Our beds were comfortable. They let us check in early with no extra fee. I was exhausted from our flight & they let us check in at 11 am. They held our baggage on the last day. Amy helped us plan our day and restaurants ideas. The cleaning staff were outstanding. I am so happy with our stay. Great location